Application Support Engineer
Posted 1 week ago by Ubique Systems
£25 Per hour
Undetermined
Undetermined
Feltham, England, United Kingdom
Summary: The Application Support Engineer is responsible for managing and running applications used by Customer employees, including the consolidation and migration of multiple application instances. This role involves adhering to processes for onboarding new applications, managing license requests, and providing support avenues for users. The engineer will also document processes, implement governance best practices, and engage with stakeholders while following Agile methodologies.
Key Responsibilities:
- Help manage and run applications used by Customer employees.
- Consolidation and migration of multiple instances of an application into one single application.
- Adhere to processes and procedures to onboard new applications.
- Responsible for new license request approvals and downgrading of unused licenses.
- Implementation and documentation of processes regarding enterprise licensing, license upgrades, and downgrades.
- Ensuring adequate support avenues are provided to Customer employees.
- Creation and management of the support SharePoint site regarding the application.
- Supporting Webex spaces to answer stakeholder questions and set up required follow-up meetings for all new application requests.
- Examines current business procedures and recommends new ones.
- Document operational and support process updates.
- Implement Governance best practices.
- Project Management skills, organization, planning, and project lifecycle.
- Proficient with PPT creation and confident presenting to all levels of organization.
- Serving as a liaison and connecting everyone and engaging with dependent teams.
- Vendor Management and Stakeholder engagement.
- Follow Agile methodologies.
- Communication skills – resolution management.
- Assist with contract renewals analysis.
Key Skills:
- Excellent communication skills.
- Organizational skills.
- Project Management skills.
- Proficient in PowerPoint creation.
- Experience with Agile methodologies.
- Vendor Management.
- Stakeholder engagement.
- Ability to document processes and updates.
- Analytical skills for impact assessment.
- Experience in license management.
Salary (Rate): £25.00/hr
City: Feltham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Requirements:- Help manage and run applications used by Customer employees. Consolidation and migration of multiple instances of an application into one single application, through means of analysis, impact assessment and communication Adhere to processes and procedures to on-board new applications. Responsible for new license request approvals and downgrading of unused licenses Implementation and documentation of processes regarding enterprise licensing, license upgrades and downgrades. Ensuring adequate support avenues are provided to Customer employees. Creation and management of the support SharePoint site regarding the application. Supporting Webex spaces to answer stakeholder questions and set up required follow up meetings for all new application requests. Examines current business procedures and recommends new ones. Document operational and support process updates. Implement Governance best practices. Project Management skills, organization, planning and project lifecycle Proficient with PPT creation and confident presenting to all levels of organization – concise message, value add, tell a story. Serving as a liaison and connecting everyone and engaging with dependent teams Vendor Management Stakeholder engagement Follow Agile methodologies. Communication skills – resolution management Assist with contract renewals analysis Excellent communication skills and organizational skill are a must