Application support engineer
Posted Today by Lorien
Negotiable
Inside
Hybrid
City of London, UK
Summary: The Application Support Engineer will join a high-performing eTrading Production Support team in London, focusing on critical support for Rates and Credit electronic trading platforms. This role involves managing production support activities, troubleshooting incidents, and ensuring platform stability across a global infrastructure. The position requires extensive experience in supporting business-critical applications and strong technical skills in both Windows and Linux environments. The contract is for 6 months and is classified as inside IR35.
Key Responsibilities:
- Manage day-to-day production support activities, ensuring maximum platform availability and stability.
- Monitor, troubleshoot and resolve incidents across business-critical eTrading platforms.
- Perform root cause analysis and drive permanent fixes for recurring issues.
- Support and maintain Windows and Linux-based application environments.
- Coordinate with development, infrastructure, market vendors and business users to resolve production issues efficiently.
- Manage change, release and deployment activities, ensuring adherence to operational standards.
- Improve platform resilience, reliability, performance and observability.
Key Skills:
- Extensive experience supporting business-critical production applications.
- Experience operating within a 2nd/3rd line application support or production support environment.
- Strong incident management and problem-solving capabilities.
- Proven ability to manage issues through to resolution while communicating effectively with stakeholders.
- Strong Linux administration and troubleshooting experience.
- Strong Windows Server support experience.
- Experience analysing CPU utilisation, memory consumption, storage performance, network and NIC metrics, and operating system performance data.
- Networking - TCP/IP, DNS, VLANs, VPN/Stunnel, Connectivity.
- Monitoring/Obs - Splunk, Geneos, Grafana, Dynatrace.
- DevOps - Jenkins, Git, Bitbucket, Artifactory.
- Databases - Oracle, SQL Server.
- Scripting - Bash, PowerShell, Python.
- ITSM Tools - ServiceNow, Jira.
- Markets - ION.
- OS metrics - linux/windows.
- App metrics - java/.NET.
Salary (Rate): undetermined
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Application Support Engineer (eTrading Production Support)
Location: London
Working Pattern: 50% office-based (initially 100% onsite until fully up to speed)
Contract Length: 6 months (inside IR35)
Overview
We are seeking an experienced Application Support Engineer to join a high-performing eTrading Production Support team within a global financial markets environment. The team provides critical support for Rates and Credit electronic trading platforms, supporting complex, business-critical applications across a global infrastructure spanning London, New York, Singapore, Tokyo, Montreal and Mumbai. The role supports more than 800 Windows and Linux Servers and numerous electronic trading venues in a follow-the-sun operating model.
Key Responsibilities
- Manage day-to-day production support activities, ensuring maximum platform availability and stability.
- Monitor, troubleshoot and resolve incidents across business-critical eTrading platforms.
- Perform root cause analysis and drive permanent fixes for recurring issues.
- Support and maintain Windows and Linux-based application environments.
- Coordinate with development, infrastructure, market vendors and business users to resolve production issues efficiently.
- Manage change, release and deployment activities, ensuring adherence to operational standards.
- Improve platform resilience, reliability, performance and observability.
Required Skills & Experience
Production Support
- Extensive experience supporting business-critical production applications.
- Experience operating within a 2nd/3rd line application support or production support environment.
- Strong incident management and problem-solving capabilities.
- Proven ability to manage issues through to resolution while communicating effectively with stakeholders.
Operating Systems
- Strong Linux administration and troubleshooting experience.
- Strong Windows Server support experience.
- Experience analysing:
- CPU utilisation
- Memory consumption
- Storage performance
- Network and NIC metrics
- Operating system performance data
Key Skills:
- Networking - TCP/IP, DNS, VLANs, VPN/Stunnel, Connectivity
- Monitoring/Obs - Splunk, Geneos, Grafana, Dynatrace
- DevOps - Jenkins, Git, Bitbucket, Artifactory,
- Databases - Oracle, SQL Server
- Scripting - Bash, PowerShell, Python
- ITSM Tools - ServiceNow, Jira
- Markets - ION
- OS metrics - linux/windows
- App metrics - java/.NET
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.