Overview
We are seeking an experienced Application Support Engineer to join a high-performing eTrading Production Support team within a global financial markets environment.
Key Responsibilities
- Manage day-to-day production support activities, ensuring maximum platform availability and stability.
- Monitor, troubleshoot and resolve incidents across business-critical eTrading platforms.
- Perform root cause analysis and drive permanent fixes for recurring issues.
- Support and maintain Windows and Linux-based application environments.
Required Skills & Experience: Production Support
- Extensive experience supporting business-critical production applications.
- Experience operating within a 2nd/3rd line application support or production support environment.
- Strong incident management and problem-solving capabilities.
- Proven ability to manage issues through to resolution while communicating effectively with stakeholders.
Operating Systems
Strong Linux administration and troubleshooting experience.
Strong Windows Server support experience.
Experience analysing:
- CPU utilisation
- Memory consumption
- Storage performance
- Network and NIC metrics
- Operating system performance data
Key Skills:
- Networking - TCP/IP, DNS, VLANs, VPN/Stunnel, Connectivity
- Monitoring/Obs - Splunk, Geneos, Grafana, Dynatrace
- DevOps - Jenkins, Git, Bitbucket, Artifactory
- Databases - Oracle, SQL Server
- Scripting - Bash, PowerShell, Python
- ITSM Tools - ServiceNow, Jira
- Markets - ION
- OS metrics - linux/windows
- App metrics - Java/.NET
Rate:
Not specified
Location:
London
IR35 Status:
Inside
Remote Status:
Hybrid
Industry:
IT
Seniority Level:
Mid-Level