The role
On behalf of a central government department, we're looking for two Application Support Engineers to support the rollout of a new AI-powered application across government.
You'll be joining a multidisciplinary team responsible for an AI-assisted platform used by government policy teams to analyse public consultation responses. Having successfully completed its pilot, the product is now moving into live service, with a rollout to 12 government departments planned from January 2027.
This is a live service support role, focused on keeping the existing application running smoothly, investigating issues and resolving bugs rather than developing new features.
Essential Experience
- Experience diagnosing, troubleshooting and fixing issues within a live production web application.
- Broad technical understanding of modern application stacks, ideally including Python, Django, JavaScript, databases and cloud infrastructure.
- Experience working with unfamiliar codebases and investigating application issues.
- Understanding of monitoring, alerting, error tracking and incident response.
- Ability to prioritise issues based on business impact and work effectively with technical and non-technical stakeholders.
- Strong communication skills, particularly when supporting departmental users and explaining technical issues.
Technical Environment: Python, Django, Astro, Svelte, PostgreSQL, Redis, AWS, Sentry and Grafana.