Application Support Analyst - Middlesex
Posted 4 days ago by SGI
Negotiable
Undetermined
Undetermined
East Sussex, England, United Kingdom
Summary: The Application Support Analyst role in Middlesex involves the analysis, design, implementation, and support of business systems, particularly in finance, HR, and payroll applications. The position focuses on ensuring the reliability and performance of IT systems while enhancing user adoption through effective training and support. The analyst will also manage incidents and service requests, identify automation opportunities, and contribute to project implementations. Strong SQL experience is preferred for this role.
Key Responsibilities:
- Maintain and support business-critical IT applications, including finance, HR, and other internal systems.
- Deliver effective training and support to end-users.
- Proactively manage and resolve incidents, service requests, and system issues in line with SLAs.
- Identify opportunities for automation and performance improvements.
- Manage system updates, testing, and post-resolution follow-ups.
- Support software enhancements, contract management, and system migrations.
- Contribute to project implementations and cross-functional IT initiatives.
Key Skills:
- Strong SQL experience.
- Experience in application support for finance, HR, and payroll systems.
- Ability to deliver training and support to end-users.
- Proactive incident and service request management.
- Skills in identifying automation opportunities.
- Experience in managing system updates and testing.
- Ability to contribute to project implementations.
Salary (Rate): undetermined
City: East Sussex
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Description Application Support Analyst - Middlesex
We are seeking a skilled Application Support professional who is responsible for the analysis, design, implementation, and support of business systems across the organization including finance, HR and payroll applications. The role ensures the smooth operation of multiple IT systems, focusing on reliability, performance, and user adoption.
Key Responsibilities
- Maintain and support business-critical IT applications, including finance, HR, and other internal systems.
- Strong SQL experience would be a significant plus.
- Deliver effective training and support to end-users.
- Proactively manage and resolve incidents, service requests, and system issues in line with SLAs.
- Identify opportunities for automation and performance improvements.
- Manage system updates, testing, and post-resolution follow-ups.
- Support software enhancements, contract management, and system migrations.
- Contribute to project implementations and cross-functional IT initiatives.