Business Applications Support Analyst

Doncaster (1 to 2 days onsite every week)

3 months contract to start with ( inside IR35)

• A really strong 1^st/2^nd line support engineer on the business applications side
• Someone who has access management experience
• Incident troubleshooting experience
• Experience of replicating the issue as well as testing
• And someone who is very front end/customer facing

In terms of systems:

• HR Systems
• CRM Solutions
• Constructions specific applications

Essential:

• Demonstrable business applications knowledge
• In-depth knowledge of one or more typical enterprise applications eg, ERP, CRM
• A good understanding of business analysis, process improvement, and the application lifecycle
• Well-developed interpersonal and communication skills are required to interpret supplier/partner and customer requirements
• Planning and organisational skills to ensure that services are deployed and monitored effectively
• Good written communication skills to prepare reports and papers for stakeholders
• A flexible approach and the ability to work well under pressure is required to manage unpredictable workloads
• Be results and customer-focused
• Self-motivation and effective time management skills including a willingness to learn new skills and methods for delivering services
• Ability to think creatively and to problem solve
• Excellent customer service skills
• Happy to travel between sites when required
• Demonstrable experience with a range of business applications

GCS is acting as an Employment Business in relation to this vacancy.