Application Support Analyst
Posted 5 days ago by Lorien
Negotiable
Undetermined
Hybrid
London Area, United Kingdom
Summary: The Senior Application Support Analyst role is focused on providing expert support for Energy Trading and Risk Management (ETRM) systems, particularly ZEMA, within a hybrid working environment in London. The position requires strong interpersonal skills, troubleshooting abilities, and a commitment to customer service excellence. The analyst will manage multiple high-priority tasks while adhering to strict service level agreements. Technical proficiency in various Microsoft technologies is essential for success in this role.
Key Responsibilities:
- Provide support for Energy Trading and Risk Management (ETRM) systems, ideally ZEMA.
- Deliver excellent customer service through various communication channels.
- Utilize strong troubleshooting and analytical skills to resolve issues.
- Follow defined processes to complete tasks efficiently.
- Prioritize workload to meet service level agreements and business deadlines.
- Work independently and manage multiple high-priority tasks simultaneously.
- Demonstrate leadership and team management capabilities.
- Maintain technical proficiency in MS Windows Server and MSSQL, as well as web technologies.
Key Skills:
- Experience with Energy Trading and Risk Management (ETRM) systems, ideally ZEMA.
- Strong customer service skills, both face-to-face and remotely.
- Excellent interpersonal and relationship-building skills.
- Strong troubleshooting and analytical skills.
- Ability to follow defined processes and prioritize workload.
- Ability to work independently without direct supervision.
- Leadership and team management skills.
- Technical proficiency in MS Windows Server (2003/2008/2012) and MSSQL (2005/2008/2012), and MS Windows 7 and above.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Title: Senior Application Support Analyst
Location: London (hybrid)
Contract: 6 months (ongoing)
Skills & Competencies
Mandatory:
- Energy Trading and Risk Management (ETRM) Systems experience – ideally ZEMA – more broadly Commodities Trading background.
- Ability to deliver and understand the importance of customer service excellence, face to face, over email and by telephone.
- Excellent Interpersonal and relationship building skills.
- Strong troubleshooting and analytical skills
- Ability to follow defined processes to complete tasks.
- Ability to prioritize workload to meet strict service level agreements and business deadlines
- Ability to work without direct supervision
- Ability to successfully manage and see through to completion several high-priority tasks/issues at the same time
- Ability to show leadership and team management
- Technically proficient in MS Windows Server (2003 / 2008 / 2012) and MSSQL (2005 / 2008 / 2012), Web Technologies, MS Windows 7 and above.