Application Support Analyst
Posted Today by 1773918540
£30 Per hour
Inside
Hybrid
London
Summary: The Account Support Specialist role focuses on providing operational and technical assistance to PlayStation partners in the gaming industry. The position requires a strong background in gaming, fluency in Japanese, and the ability to manage multiple projects effectively. This is a 12-month initial contract with a hybrid working arrangement, primarily remote with some onsite presence in London. The role involves supporting game developers through various operational tasks and communication efforts.
Key Responsibilities:
- Support game developers and partners via ticketing systems with fast, accurate solutions
- Help deliver operational readiness for game releases, updates, and partner milestones
- Execute SOPs across partner access, dev hardware, releases, support, and live events
- Maintain and improve knowledge bases used by global developer teams
- Contribute to developer communications (announcements, forums, bulletins)
- Support developer events, showcases, and technical conferences
- Work closely with engineering and product teams to improve tools and partner experience
Key Skills:
- Background in Gaming/Gaming Industry
- Knowledge of modern SW
- Fluent in Japanese
- Strong problem-solving skills, especially in technical or operational environments
- Ability to juggle multiple issues (like a live service launch weekend…)
- Clear communication skills with both technical and non-technical audiences
- A detail-driven, partner-first mindset
- Confidence learning new tools and systems quickly
- Experience managing multiple projects and using Jira (including admin/config)
- Genuine passion for games and the game development process
- Fluent Japanese (written and spoken)
Salary (Rate): £30 per hour
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Account Support Specialist - Gaming
+ Global leader in gaming
+ 12 month initial contract
+ 80% hybrid - 20% onsite in ondon
+ up to £30 per hour
Key Skills:
+ Background in Gaming/Gaming Industry
+ Knowledge of modern SW
+ Fluent in Japanese
About the Role
As an Account Supporter, you'll support PlayStation partners-developers and publishers-by delivering high-quality operational and technical assistance through DevNet and the Help Center, ensuring they can build, test, and launch smoothly.
What You'll Do
Support game developers and partners via ticketing systems with fast, accurate solutions
Help deliver operational readiness for game releases, updates, and partner milestones
Execute SOPs across partner access, dev hardware, releases, support, and live events
Maintain and improve knowledge bases used by global developer teams
Contribute to developer communications (announcements, forums, bulletins)
Support developer events, showcases, and technical conferences
Work closely with engineering and product teams to improve tools and partner experience
What You Bring
Strong problem-solving skills, especially in technical or operational environments
Ability to juggle multiple issues (like a live service launch weekend…)
Clear communication skills with both technical and non-technical audiences
A detail-driven, partner-first mindset
Confidence learning new tools and systems quickly
Experience managing multiple projects and using Jira (including admin/config)
Genuine passion for games and the game development process
Fluent Japanese (written and spoken)
Nice to Have
Experience in technical or developer support (games or software)
Understanding of game development workflows and pipelines
Scripting skills (Python, JavaScript, HTML5)
Familiarity with C/C++ and version control (Git, Perforce, SVN)
Knowledge of networking fundamentals (TCP/IP)
Degree in Computer Science or related field