Application Support Analyst
Posted 1 day ago by Pets at Home
Negotiable
Undetermined
Hybrid
Handforth, England, United Kingdom
Summary: The Application Support Analyst at Pets at Home will play a crucial role in supporting the Veterinary Business during a systems migration from RxWorks to Provet. This position involves maintaining the current system, providing user support, and ensuring smooth operations throughout the transition. The role is a 12-month fixed-term contract with hybrid working arrangements from the Support Office in Handforth, Cheshire.
Key Responsibilities:
- Be the go-to person for RxWorks user support and administration
- Resolve incidents and service requests quickly and effectively
- Monitor system performance and troubleshoot issues
- Collaborate with IT teams, vendors, and veterinary practices
- Document processes and ensure compliance with audit standards
Key Skills:
- Experience with RxWorks (or other veterinary practice management systems)
- Understanding of practice life – candidates from veterinary backgrounds are welcome
- Experience in application support & administration and/or working within a system service environment
- Strong problem-solving skills and attention to detail
- Ability to start quickly (no long notice periods)
Salary (Rate): undetermined
City: Handforth
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Are you passionate about supporting technology that helps pets live their best lives? Join Pets at Home as an Application Support Analyst and play a key role in our Veterinary Business during an exciting systems migration. What’s the role? We’re moving practice management systems, from RxWorks to Provet , across our practices. While the migration happens, you’ll keep our current system (RxWorks) running smoothly, handling day-to-day support and ensuring our teams can deliver exceptional care. This role is a 12-month fixed term contract to support the project, and we can offer hybrid working from our Support Office in Handforth (Cheshire).
What you’ll do:
- Be the go-to person for RxWorks user support and administration
- Resolve incidents and service requests quickly and effectively
- Monitor system performance and troubleshoot issues
- Collaborate with IT teams, vendors and veterinary practices
- Document processes and ensure compliance with audit standards
What we’re looking for:
- Experience with RxWorks (or other veterinary practice management systems)
- Understanding of practice life – we welcome candidates from veterinary backgrounds
- Experience of application support & administration and/or of working within a system service environment would be advantageous
- Strong problem-solving skills and attention to detail
- Ability to start pretty quickly (we can’t consider long notice periods)
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Why join us? At Pets at Home, we’re passionate about pets and people. You’ll be part of a friendly, supportive team with access to great benefits and the chance to make a real impact during a key transformation project. Ready to make a difference? Apply now and be part of a team that cares.