Application Support Analyst
Posted Today by PSD Technology Contracts Ltd.
£65,000 Per year
Undetermined
Hybrid
City of London, UK
Summary: The Application Support Analyst role requires a technically proficient individual with 3 to 5 years of experience in supporting core infrastructure and insurance systems, particularly within the Lloyds of London Market. The position involves working closely with the Team Lead to manage P1 to P3 support tickets and ensure system stability through effective communication with stakeholders. Candidates should possess a solid understanding of SQL and cloud infrastructure, with a focus on continuous improvement in a regulated environment.
Key Responsibilities:
- Support core infrastructure and business-critical applications.
- Handle all aspects of P1 to P3 support tickets.
- Work alongside the Team Lead to learn and provide support.
- Communicate effectively with stakeholders to understand and resolve issues.
- Contribute to ongoing improvements in system stability.
Key Skills:
- 3 to 5 years of experience in application support/production support within the insurance industry.
- Proven experience with SQL database administration, SSIS/SSRS development, and data investigation.
- Hands-on experience with insurance systems such as Subscribe, Exposure Management, or DOCOSoft.
- Exposure to cloud infrastructure (AWS or Azure) in a support or deployment capacity.
Salary (Rate): £65k yearly
City: City of London
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Application Support Analyst
SQL Server, AWS, Azure, Lloyds of London Market, Insurance
Hybrid - 3 days onsite/2 days wfh
We are looking for a driven, resilient and technically savvy Application Support Analyst with 3 to 5 years experience supporting core infrastructure and insurance systems.
In this role you will work alongside the Team Lead to learn and support the core infrastructure and business critical applications, handling all aspects of P1 to P3 support tickets.
The role would ideally suit someone with a solid understanding of SQL from an administration and application perspective (know how systems connect to databases, how things behave, and how to approach troubleshooting when issues come up.) and an understanding of how applications sit within the wider infrastructure landscape, including general server behaviour.
You will need to understand of the importance of system stability and clear communication, be very comfortable working with stakeholder to understand and dissect issues, manage expectations and support ongoing improvements.
Experience Required:
- 3 to 5 years of experience in application support/production support within the insurance industry, preferably the Lloyds of London Market.
- Proven experience with SQL database administration, SSIS/SSRS development, and data investigation across downstream systems.
- Hands-on experience with Insurance systems would be helpful - such as, Subscribe, Exposure Management, DOCOSoft. DQPRo or similar.
- Exposure to cloud infrastructure (AWS or Azure) in a support or deployment capacity.
If you are looking to progress your career in a regulated environment, learning on the job technical skills please submit your CV for immediate conisderation.