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Application Support Analyst
Posted 1 week ago by 1753251160
£300 Per day
Undetermined
Undetermined
Bristol
Summary: The Application Support Analyst role involves being the first point of contact for business systems queries within the ICT department of a forward-thinking organization in the charity and care sectors. The position focuses on providing first-line support for various Access Group applications, ensuring smooth operations, and contributing to service improvement initiatives. The role offers a competitive day rate on a 3-month initial term with flexible working options.
Key Responsibilities:
- Provide first-line support for Access Group applications including PeopleXD, RecruitXD, Charity CRM, Access Care Planner, and Access People Planner.
- Resolve incidents promptly and escalate complex issues to senior team members.
- Contribute to remote meetings and continuous service improvement initiatives.
- Act as the first point of contact within the ICT department for all business systems queries.
Key Skills:
- Hands-on experience with Access Group applications.
- A proven background in support desk/help desk environments.
- Strong communication and problem-solving skills.
- Knowledge of JobTrain ATS is highly desirable.
Salary (Rate): £300 daily
City: Bristol
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Your new company
You’ll be joining a forward-thinking organisation committed to delivering high-quality services across the charity and care sectors. With a strong focus on digital transformation and operational efficiency, they rely on a suite of Access Group applications to support their day-to-day functions.
Your new role
As an Application Support Analyst, you’ll be the first point of contact within the ICT department for all business systems queries. You’ll provide essential first-line support across a range of Access Group applications, including PeopleXD, RecruitXD, Charity CRM, Access Care Planner, and Access People Planner. Your role will be pivotal in ensuring smooth operations, resolving incidents promptly, and escalating complex issues to senior team members. You’ll also contribute to remote meetings and continuous service improvement initiatives.
What you'll need to succeed
- Hands-on experience with Acess Group applications
- A proven background in support desk/help desk environments
- Strong communication and problem-solving skills
- Knowledge of JobTrain ATS is highly desirable.
What you'll get in return
A rewarding contract providing exposure to a high-profile client. Furthermore, a COMPETITIVE DAY RATE on a 3-MONTH INITIAL TERM.
Flexible working options available.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.