Application Support Analyst (Contract)
Posted Today by Network IT
£400 Per day
Inside
Onsite
Warwickshire
Summary: The Application Support Analyst role at Network IT involves joining a busy support team to manage a ticket backlog in a highly customized systems environment. The position requires a proactive contractor capable of independently handling tickets while collaborating with the development team. Essential skills include SharePoint, basic SQL, PowerShell, Azure/AD, and Power Platform or Dynamics 365 CRM support. The role is primarily on-site once a week in Warwickshire, with a start date in early May.
Key Responsibilities:
- Manage and resolve tickets in a busy support function.
- Work independently across heavily customized systems.
- Utilize documentation and colleague support as needed.
- Collaborate with the development team for escalated issues.
- Support SharePoint, Power Platform, and Dynamics 365 CRM.
- Maintain strong ticketing discipline using Hornbill.
Key Skills:
- Strong experience in application support within complex environments.
- Proficiency in Microsoft stack (Exchange, PowerShell, Azure, Active Directory).
- Experience in SharePoint support and administration.
- Knowledge of Power Platform / Dynamics CRM support.
- Basic SQL knowledge.
- Excellent communication and problem-solving skills.
- Strong ticketing discipline.
Salary (Rate): £400/day
City: Warwickshire
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Network IT is currently looking for an experienced Application Support Analyst to join a busy support function (team of 8) and support in working through a ticket backlog, in an environment where a number of the systems are heavily customised and specific to the client’s sector. This role suits a proactive contractor who can take ownership of tickets and work independently across a range of heavily customised systems, utilising documentation and colleague support when needed, along with escalating to and collaborating with the development team. Although a lot of our client’s systems are heavily customised, they do have some non-negotiables that you will need to have to hit the ground running: SharePoint, basic SQL knowledge, PowerShell scripting, Azure / AD, and Power Platform or Dynamics 365 CRM support are all essential. The client usually go onsite on a Wednesday, so it would be ideal for you to work to this pattern in support of upskilling on the technology estate.
Key Details:
- Role: Application Support Analyst (2x vacancies)
- Rate: £400 per day
- Duration: 6 Months
- Status: Inside IR35
- Location: 1 day per week in Warwickshire
- Start date: Early May
Key Skills & Experience:
- Strong experience in application support within complex environments, working with customised systems and documentation
- Microsoft stack (MS Products such as Exchange, PowerShell scripting, Azure, Active Directory)
- SharePoint support and admin
- Power Platform / Dynamics CRM support
- Basic SQL knowledge
- Excellent communication and problem-solving skills
- Troubleshoot issues using documentation and technical knowledge
- Strong ticketing discipline to be able to update users and manage the ticketing system (Hornbill)