Summary: The Application Support Analyst role at an investment bank in London involves providing technical support for various in-house and vendor software applications. The position requires both technical expertise and interpersonal skills to effectively address the needs of the business. The analyst will be responsible for first-line support, managing service desk requests, and ensuring compliance with service level agreements. Additionally, the role includes becoming a subject matter expert for specific applications and managing vendor relationships.

Key Responsibilities:

• BAU/Triage - 1st line support to ensure integrity and availability of supported applications for internal and external customers - Primary Role
• Become SME for a number of existing or new applications as required - Primary role
• Follow documented Procedures to resolve service desk tickets
• Plan, prepare and deliver project requirements
• Provide Audit and compliance information as requested
• Manage other ad-hoc tasks as and when requested by Management
• Manage service desk requests to ensure SLA's are met
• Prepare system support documentation as required
• Manage Vendor relationships as necessary
• Manage upgrades/patching to ensure supported software is in place
• Manage Communication with Business Ops to resolve issues and provide feedback
• Dealing with HO and branches as required
• Team members are expected to work a 2 shift system 07:00 start time to cover start of day and 10:00 to provide cover until 18:00
• Out of hours work will be required for some weekends and evenings for upgrades, project releases and production fixes

Key Skills:

• 2 Years+ application support experience - Essential
• Experience working in a medium-large sized company, supporting at least 1000 users - Essential
• Become SME for a number of existing or new applications as required
• windows/SQL - Essential
• SWIFT knowledge - Desirable
• MQ support/Admin - Desirable
• Financial experience - Required
• Front Office Experience - Essential
• Virtual Environment Management - Exposure
• Splunk exposure - Desirable
• SQL Statement writing - Essential
• Management of change in a complex environment - Essential
• Working across multiple branches to support Key applications - Essential

Salary (Rate): £400

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT