Application/Platform Engineer

Application/Platform Engineer

Posted 3 days ago by Hays

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£50,000 Per year
Undetermined
Hybrid
Leeds, England, United Kingdom
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Back End (Software Engineering) Business Process Database Management Database Management Systems End-User Training And Support File Servers General Insurance Information Technology Infrastructure Library IT Infrastructure Management Management Systems Microsoft SQL Servers PL/SQL Relational Database Management Systems Relational Databases Scheme (Programming Language) Single Sign-On (SSO) SIPOC Process Software as a Service (SaaS) Software Development SQL (Programming Language) Stakeholder Management Support Engineering Technical Support

Summary: The Application/Platform Support Engineer role involves providing techno-functional support for back-office systems, collaborating with cross-functional teams, and ensuring high system reliability and performance. The position requires troubleshooting technical issues and delivering training to end users. The role is based in Leeds with a hybrid working arrangement, requiring attendance in the office twice a week. The successful candidate will work closely with a Senior Techno-Functional Engineer to enhance and maintain various enterprise-level applications.

Key Responsibilities:

  • Provide application techno-functional support for a range of enterprise-level back-office systems.
  • Troubleshoot and resolve technical issues, collaborating with team members and vendor support.
  • Collaborate with cross-functional teams for seamless product delivery and support.
  • Provide end user training to business stakeholders on best practices and functionalities.
  • Develop custom reports, dashboards, and data visualizations to meet reporting requirements.

Key Skills:

  • Experience with a variety of back-office systems.
  • Familiarity with application product delivery and support.
  • Good working knowledge of management, support, and configuration of Enterprise Applications.
  • Ability to analyze and resolve problems independently.
  • Basic understanding of relational database management systems (e.g., MS SQL Server, Oracle).
  • Hands-on experience with back-end queries (PL/SQL or SQL Developer).
  • Understanding of SaaS solutions and integration with internal systems.
  • Experience in a similar application support role with familiarity in ITIL and SDLC.
  • Good understanding of business processes facilitated by software solutions.

Salary (Rate): £50,000.00 yearly

City: Leeds

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Application/Platform Support Engineer£40,000 - £50,000 + Excellent Benefits Leeds/Hybrid 2x per week

Your new role

Our client is looking for an Application/Platform Support Engineer on a permanent basis. The role will partner with the Senior Techno-Functional Engineer and together represent the technical Support for a collection of back office systems. They will be providing techno-functional support and product delivery services for those systems

What you will be doing

  • Provide application techno-functional support for a range of enterprise-level back-office systems
  • Troubleshoot and resolve technical issues, working closely with other members of the team and with vendor support to ensure high system reliability and performance
  • Collaborate with cross-functional teams to ensure seamless product delivery and support of systems in scope.
  • Provide end user training to business stakeholders (i.e. business users/SMEs) to educate on best practices, functionalities, and capabilities of the applications in scope.
  • Develop custom reports, dashboards, and data visualizations to meet reporting requirements.

What you will need

Having a good level of experience in a wide variety of back-office systems, you will maintain, troubleshoot and enhance a broad range of systems that keep day-to-day operations running smoothly. Familiar with application product delivery and support for back-office systems Good working knowledge of the management, support and configuration of Enterprise Applications Ability to analyse and resolve problems unassisted and to carry out some development tasks with minimum guidance

Essential Criteria

We are interested in hearing from candidates who have the following capabilities:

  • Basic understanding of different (relational) database management systems (e.g. MS SQL Server, Oracle) and hands on experience performing back-end queries (PL/SQL or SQL Developer)
  • Understanding the concepts of implementing and supporting SaaS solutions and of working with external suppliers to integrate with internal systems (i.e. SSO)
  • Experience in a similar application support role (familiarity with ITIL, working knowledge of SDLC and familiarity with IT infrastructure like server and database management)
  • Good understanding of business processes and how those get facilitated by software solutions

What you will get in return

In return, you'll receive a competitive salary of £40,000-£50,000 on a permanent basis. You'll also benefit from an excellent package that includes private medical insurance, fantastic annual leave and a generous pension scheme, making this a highly attractive opportunity.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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