Application Manager/IT Business Partner - CRM | Banking

CRM/Application Manager is sought by a prestigious, globally recognised investment to take ownership of their business application estate - spanning CRM systems, SaaS platforms, and on-premise solutions - and lead technology delivery across a high-profile division.

This is a role for someone who knows their way around a complex application landscape, can manage vendors and budgets with confidence, and has the credibility to operate as a trusted IT partner to senior business stakeholders.

Application Ownership

Own the full life cycle of major business applications - CRM systems, SaaS and on-premise, from implementation and upgrades through to decommission. Manage vendor SLAs, contracts and application support structures.

Portfolio & Change Delivery

Manage a rolling portfolio of technology change, acting as both IT Project Manager and Business Analyst. Translate business requirements into solutions that align to architecture and security policy.

Stakeholder Management

Be the senior IT partner to the business - owning the relationship, chairing portfolio reviews and acting as the escalation point for issues that can't be resolved through standard channels.

People & Governance

Lead a team of IT Business Analysts. Own the divisional IT budget and ensure governance, CMDB accuracy and compliance are maintained across the portfolio.

Key Requirements:

• Proven application management and IT business partner experience or similar in banking.
• Strong CRM platform experience within a financial services or investment banking environment
• Full application life cycle management - vendor governance, SLAs, patching, upgrades
• Project management and business analysis skills (Prince2, PMP or equivalent a plus)
• Confident managing senior stakeholders and complex vendor relationships
• Familiarity with CMDB, IT governance and budget management

Why This Role?

Work at the heart of one of the world's most iconic financial institutions

High-visibility role with genuine application ownership and business impact

London-based, hybrid working (3 days on-site)