Application Manager - CRM, Banking

Key Responsibilities

• Application Ownership
• Own the full lifecycle of major business applications - CRM systems, SaaS and on-premise, from implementation and upgrades through to decommission.
• Manage vendor SLAs, contracts and application support structures.
• Portfolio & Change Delivery
• Manage a rolling portfolio of technology change, acting as both IT Project Manager and Business Analyst.
• Translate business requirements into solutions that align to architecture and security policy.
• Stakeholder Management
• Be the senior IT partner to the business - owning the relationship, chairing portfolio reviews and acting as the escalation point for issues that can't be resolved through standard channels.
• People & Governance
• Lead a team of IT Business Analysts.
• Own the divisional IT budget and ensure governance, CMDB accuracy and compliance are maintained across the portfolio.

Key Requirements

• Proven application management and IT business partner experience experience or similar in banking.
• Strong CRM platform experience within a financial services or investment banking environment
• Full application lifecycle management - vendor governance, SLAs, patching, upgrades
• Project management and business analysis skills (Prince2, PMP or equivalent a plus)
• Confident managing senior stakeholders and complex vendor relationships
• Familiarity with CMDB, IT governance and budget management

Why This Role?

• Work at the heart of one of the world's most iconic financial institutions
• High-visibility role with genuine application ownership and business impact
• Flexibility on engagement — inside IR35 contract or FTC, whichever works for you
• London-based, hybrid working (3 days on-site)