Apple Production Field Support & Engineering
Posted 2 weeks ago by Infoplus Technologies UK Limited
Negotiable
Undetermined
Hybrid
London Area, United Kingdom
Summary: The role of Production Field Support & Engineering involves providing technical support within the fast-paced environment of features and television production. The position requires collaboration with production teams to assess technical needs, setup equipment, and troubleshoot issues across various stages of production. This hybrid contract role is based in London or Cork and involves extensive travel to production sites. The candidate will also be responsible for maintaining documentation and ensuring compliance with security protocols.
Key Responsibilities:
- Provide onboarding and technical training to production crew.
- Run kick-off calls with heads of production to introduce services and gather requirements.
- Collaborate with the production team to assess technical needs and recommend equipment and software.
- Set up and configure workstations, servers, networking infrastructure, and media storage systems.
- Administer network storage: NAS and SAN.
- Establish digital workflow protocols for on-set data management and delivery to post-production.
- Provide technical setup and support of Table Reads and video conferencing activities.
- Provide real-time support for video village systems, camera connectivity, and data wrangling setups.
- Troubleshoot network connectivity and storage system issues.
- Troubleshoot hardware and software issues for production equipment.
- Monitor system performance and apply updates or repairs as needed.
- Travel onsite to production studios, offices, and filming locations.
- Assist in setting up editing suites and post-production workflows.
- Support data migration and media management.
- Interface with post-production teams and vendors to resolve technical issues.
- Maintain accurate documentation of technical setups and support requests.
- Ensure compliance with security protocols for sensitive production materials.
- Collaborate closely with cross-functional teams to support multiple productions.
- Create an exemplary customer service experience.
Key Skills:
- Technical support experience in production environments.
- Knowledge of Apple products and services.
- Experience with NAS and SAN storage systems.
- Understanding of IP networking and general network security concepts.
- Baseline network troubleshooting skills.
- Ability to set up and configure technical equipment.
- Strong problem-solving skills for hardware and software issues.
- Excellent communication and customer service skills.
- Ability to travel extensively for onsite support.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
The Role: Production Field Support & Engineering
Location: London, UK (or) Cork, Ireland- Hybrid
Role type: Contract
Position Job Description: Production Field Support & Engineering Technical support to various individuals within the features and television production environments. We support various Apple products and services, as well as any specialized equipment required for the content creation process. This is a very fast paced and highly demanding technical support environment.
- Pre-Production Support
- Provide onboarding and technical training to production crew
- Run kick off calls with heads of production to introduce our services and gather requirements.
- Collaborate with the production team to assess technical needs and recommend appropriate equipment and software.
- Set up and configure workstations, servers, networking infrastructure, and media storage systems.
- Administrating network storage: NAS and SAN (e.g., Jellyfish, QNAP, Quantum, Dell Isilon, G-RAID, etc.)
- Baseline knowledge of networking. Fundamental understanding of IP networking & general network security concepts.
- Baseline network troubleshooting (TCP/IP, IPv4, Layer 2, Layer 3, VLAN)
- Establish digital workflow protocols for on-set data management and delivery to post-production.
- Provide technical setup and support of Table Reads and other video conferencing related production activities
- On-Set Support
- Provide real-time support for video village systems, camera connectivity, and data wrangling setups.
- Effectively diagnose and troubleshoot network connectivity and storage system issues to ensure seamless operations and data integrity
- Troubleshoot hardware and software issues for production equipment, including Apple and Windows devices, video monitors, wireless systems, and recording devices.
- Monitor system performance and apply updates or repairs as needed.
- Travel onsite to production studios, offices and filming locations in UK, Europe, and as needed across other international locations.
- Post-Production Support
- Assist in setting up editing suites, color grading environments, and post production workflows.
- Support data migration and media management to ensure compliance with delivery specifications.
- Interface with post-production teams and vendors to resolve technical issues.
- General Duties
- Maintain accurate documentation of technical setups, incident logs, and support requests.
- Ensure compliance with security protocols for sensitive production materials.
- Collaborate closely with cross-functional teams to provide support for multiple concurrent productions.
- Create an exemplary customer service experience.
- West London and surrounding counties based, with extensive travel required.