Summary: The Service and Selling Manager at Anthropologie in Winchester is responsible for directing service, selling, and styling to create an engaging store environment. This role involves leadership in customer experience management, team development, and operational efficiency, while also hosting events to enhance customer relationships. The position requires a strong focus on driving sales through effective team management and customer engagement strategies. As a key holding position, it emphasizes the importance of collaboration and visual merchandising in retail operations.

Key Responsibilities:

• Lead and empower the team to drive sales and metrics using key performance indicators.
• Teach the team to provide a frictionless customer experience through technology.
• Provide tools for associates to deliver an elevated shopping experience.
• Host and execute store events to build customer relationships and drive sales.
• Oversee training and development of the Customer Experience Management program.
• Drive the styling program and mentor customer associates.
• Support the Store Brand Leader in hiring and developing top talent.
• Utilise brand resources for regular training workshops on selling and styling skills.
• Collaborate with the Store Manager on sales forecasts and scheduling support.
• Manage store operations including opening/closing, restocking, and loss prevention.
• Support product flow processes and maintain an organised back of house.
• Facilitate sharing of product knowledge and brand messaging with the team.
• Set individual sales goals and expectations to foster a collaborative environment.
• Share customer feedback to inform strategic product decisions.

Key Skills:

• Experience in a management role within a fast-paced retail environment.
• Ability to positively impact sales, payroll, and stock loss results.
• Proven record of developing team members and identifying talent.
• Problem-solving skills with creative solutions for operational challenges.
• Understanding of the Anthropologie culture and market appeal.

Salary (Rate): undetermined

City: Winchester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Retail