Anthropologie Sales Associate (Seasonal FTC) - Brushfields, London
Posted 1 week ago by Anthropologie Europe
Negotiable
Undetermined
Undetermined
London, England, United Kingdom
Summary: This role as a Seasonal Sales Associate at Anthropologie in London focuses on delivering exceptional customer experiences while meeting the company's operational and financial goals. The position emphasizes customer connection, teamwork, and maintaining visual and operational standards. The associate will engage with customers, support sales initiatives, and contribute to a positive team environment. Previous retail experience is preferred but not mandatory, along with strong communication skills and an understanding of the Anthropologie brand.
Key Responsibilities:
- Initiate genuine conversations to engage customers in a personalized manner.
- Support a selling culture by connecting with multiple customers and sharing product suggestions.
- Provide a frictionless customer experience using technology for transactions and orders.
- Build productive relationships with peers and contribute to team morale.
- Participate in sharing product knowledge and current trends to inspire customers.
- Provide insights related to customer and employee experiences to Store Leadership.
- Understand contributions to service and selling to positively impact store KPIs.
- Support the shipment process and maintain stock levels on the sales floor.
- Maintain visual and operational standards while focusing on customer experience.
- Execute stock-to-sales processes and presentation standards.
Key Skills:
- Previous experience in a retail environment (preferred but not required).
- Awareness of the Anthropologie brand and its appeal to the local market.
- Strong communication skills.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Retail
This position is located at 18-28 Old Spitafields Market Brushfields St, London, , E16AN United Kingdom
Role Summary
Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.
Customer Experience
What You'll Be Doing
- Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
- Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
- Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
Teamwork & Communication
Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
Visual & Business Operations
Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s
Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
Merchandising & Display
Executes stock-to-sales processes and presentation standards
Is knowledgeable of trend and supports brand messaging
Has an understanding of how the merchant process impacts business and the customer experience.
What You'll Need
Previous experience in a retail environment – not a must.
An awareness of the Anthropologie brand and its appeal to the local market.
Strong communication skills.
The Perks
Work Life Balance ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing Employee Assistance program to support with mental, physical and financial health
Discount off external gym memberships
Private Medical Insurance for eligible employees
Employee Discounts Up to 40% employee discount at all URBN Brands
Travel Season ticket loan for eligible employees
Cycle to work scheme for eligible employees
Continued Development We offer structured support within the business alongside continued learning and development
#AnthroEU
Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.