Anthropologie Sales Associate - Islington, London
Posted 1 day ago by Anthropologie Europe
Negotiable
Undetermined
Undetermined
Islington, England, United Kingdom
Summary: This role as a Sales Associate at Anthropologie in Islington focuses on delivering an exceptional customer experience while meeting the company's operational and financial goals. The position emphasizes customer engagement, teamwork, and maintaining visual standards in the store. The associate will also contribute to product knowledge sharing and support business operations. Previous retail experience is preferred but not mandatory.
Key Responsibilities:
- Initiate genuine conversations to engage customers in a personalized manner.
- Support a selling environment by connecting with multiple customers and sharing product suggestions.
- Utilize technology to provide a frictionless customer experience, including placing orders for unavailable items.
- Build productive relationships with peers and participate in team initiatives.
- Share product knowledge and current trends to inspire customers.
- Provide insights related to customer and employee experiences to store leadership.
- Understand the contribution to service and selling to positively impact store KPIs.
- Support the shipment process and maintain stock levels on the sales floor.
- Maintain visual and operational standards while focusing on customer experience.
- Execute stock-to-sales processes and presentation standards.
Key Skills:
- Previous experience in a retail environment (preferred but not required).
- Awareness of the Anthropologie brand and its appeal to the local market.
- Strong communication skills.
Salary (Rate): undetermined
City: Islington
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Retail
This position is located at 126-127 Upper St, Islington, , N11QP United Kingdom
Role Summary
Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.
Customer Experience
What You'll Be Doing
- Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
- Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
- Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
Teamwork & Communication
- Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
- Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
- Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
- Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
Visual & Business Operations
- Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s
- Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
- Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
- Merchandising & Display Executes stock-to-sales processes and presentation standards
- Is knowledgeable of trend and supports brand messaging
- Has an understanding of how the merchant process impacts business and the customer experience.
What You'll Need
- Previous experience in a retail environment – not a must.
- An awareness of the Anthropologie brand and its appeal to the local market.
- Strong communication skills.
The Perks
- Work Life Balance ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
- Wellbeing Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
- Employee Discounts Up to 40% employee discount at all URBN Brands
- Travel Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
- Continued Development We offer structured support within the business alongside continued learning and development
#AnthroEU
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.