AML/KYC Onboarding Officer (12 month FTC)
Posted 2 days ago by Cambridge & Counties Bank
£32,000 Per year
Fixed-Term
Hybrid
Leicester, England, United Kingdom
Summary: The role of AML/KYC Onboarding Officer involves joining the Operations team on a 12-month fixed-term contract to ensure high-quality service delivery for new deposit account openings. The position requires supporting the core customer service team and engaging with various stakeholders while adhering to financial regulations. Candidates with prior experience in the financial services sector and strong customer service skills are encouraged to apply.
Key Responsibilities:
- Deliver high-quality service to customers, deposit partners, and stakeholders.
- Manage new deposit account openings.
- Support the core customer service team as needed.
- Ensure compliance with relevant policies and regulations.
- Progress complex customer issues in a clear and structured manner.
- Build effective relationships with stakeholders.
- Maintain a high level of accuracy in work.
- Collaborate effectively as part of a team.
Key Skills:
- Knowledge of financial services regulations including Conduct Risk and Anti-Money Laundering.
- Previous experience in the financial services sector.
- Proven customer service skills.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy.
- Ability to work effectively in a team environment.
Salary (Rate): £32,000.00 yearly
City: Leicester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: Finance
We are looking for someone to join our Operations team on a 12 month fixed-term contract, to deliver a consistently high quality of service to our customers, deposit partners and internal/external stakeholders, with specific responsibility for new deposit account opening. You would also provide support when required to the core customer service team who are responsible for servicing our customers in their day-to-day journey with Cambridge & Counties Bank. If you have previous experience in the financial services sector, we would love to hear from you!
About you
For this role you will need the following skills and experience:
- Knowledge of appropriate policies and regulations, including Conduct Risk, Treating Customers Fairly, Anti-Money Laundering, Counter-Terrorism Financing and Financial Services Compensation Scheme.
- Previous experience within the financial services sector.
- Proven customer service skills and experience and the ability to understand and progress complex issues in a clear and structured way.
- Good communication and interpersonal skills, building effective relationships with stakeholders.
- Attention to detail, proven to deliver work to a consistently high level of accuracy.
- Able to work effectively as part of a team.
What we offer
- 10% employer pension contributions
- Bonus Scheme
- 30 days’ holiday plus Bank Holidays
- Sell Holiday scheme
- Hybrid working policy as standard and other flexible working options welcomed
- Private Medical Insurance including optical and dental cover from day one
- Life Cover at 4x salary from day one
- Income Protection cover
- Salary Sacrifice Cycle to Work Scheme
- Salary Sacrifice Electric Car Scheme
- Interest-free personal loans for various purposes
- Perkbox membership (discounts on shopping, restaurants, cinema, and lots more)
- Enhanced Maternity and Paternity Pay policies
- Various learning and development opportunities available
- Free tea, coffee and milk
- Christmas and summer parties
- A Colleague Forum, a Green Environmental Action Team, Charities Committee and numerous opportunities to give back to the community, and more …
Diversity and Inclusion
Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. We are committed to equal treatment of all colleagues and potential colleagues, including those with criminal records. If you are successful in your application for employment, we will carry out pre-employment screening including use of the Disclosure and Barring Service (DBS).
For a full job description, please email recruitment@ccbank.co.uk Thank you.