Amazon Connect Consulltant

Amazon Connect Consulltant

Posted 6 days ago by The Bridge IT Recruitment

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Negotiable
Outside
Onsite
West Midlands
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Amazon Connect Amazon DynamoDB Amazon Web Services (AWS) Application Programming Interface (API) AWS Lambda Constituent Relationship Management Customer Relationship Management (CRM) Software Interactive Voice Response Lex (Software) Management Technical Consulting

Summary: The Amazon Connect Technical Consultant role involves hands-on configuration of Amazon Connect instances and building contact flows and IVR systems. The consultant will work closely with AWS services and CRM systems while analyzing contact center metrics for optimization. The position requires three days a week onsite in Coventry. The role is classified as outside IR35.

Key Responsibilities:

  • Hands-on experience configuring Connect instances, building contact flows and IVR systems, managing queues and routing profiles, and understanding the full contact center operations including metrics and reporting.
  • Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications.
  • Strong understanding of contact center metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization.

Key Skills:

  • Experience with Amazon Connect configuration and IVR systems.
  • Proficiency in AWS services integration.
  • Understanding of contact center metrics and performance analysis.

Salary (Rate): undetermined

City: Coventry

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job title: Amazon Connect Technical Consultant

Location: Coventry / 3 days onsite

Rates: Market / outside IR35

Our client seeks an experienced Amazon Connect Technical Consultant to join a large project. They ideally need someone 3 days a week onsite.

Main responsbilities:

  • Hands-on experience configuring Connect instances, building contact flows and IVR systems, managing queues and routing profiles, and understanding the full contact center operations including metrics and reporting
  • Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications
  • Strong understanding of contact center metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization

If this sounds like you, please hit the apply button!

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