Allocations Officer for Temporary Accommodation
Posted 2 days ago by Kent Housing Group
Negotiable
Undetermined
Undetermined
Ashford, England, United Kingdom
Summary: As an Allocation Officer for Temporary Accommodation at Ashford Borough Council, you will be instrumental in assisting vulnerable households in securing safe and suitable temporary housing. This role requires strong organizational skills and a proactive approach to ensure efficient matching of clients to properties. You will also support clients with housing benefit applications and collaborate with various stakeholders to facilitate smooth transitions into permanent housing.
Key Responsibilities:
- Matching clients to appropriate temporary accommodation.
- Coordinating sign-ups and managing rent account set-up.
- Liaising with providers to ensure compliance and property standards.
- Supporting clients with housing benefit applications.
- Monitoring voids, transfers, rent arrears, and tenancy issues.
- Acting as a point of contact for landlords and clients in temporary accommodation.
- Collaborating with internal teams to support clients moving into permanent housing.
Key Skills:
- Strong organizational skills.
- Empathy and proactive approach.
- Experience in housing services.
- Ability to liaise effectively with various stakeholders.
- Knowledge of housing benefit applications.
- Understanding of property compliance and standards.
Salary (Rate): undetermined
City: Ashford
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Employer: Ashford Borough Council
Close date: Sunday 17/08/2025
Do you have a strong sense of purpose and a desire to make a difference in people’s lives? Are you organised, empathetic, and proactive with a passion for housing services? If so, we’d love to hear from you!
As an Allocation Officer, you will play a vital part in helping vulnerable households find safe and suitable temporary accommodation. You’ll be the first point of contact for placements, ensuring our properties are efficiently matched to clients.
Responsibilities
- You will be responsible for matching clients to appropriate temporary accommodation, and coordinating sign-ups and managing rent account set-up along with:
- Liaising with providers to ensure compliance and property standards
- Supporting clients with housing benefit applications
- Monitoring voids, transfers, rent arrears and tenancy issues
- Acting as a point of contact for landlords and clients in temporary accommodation
- Collaborating with internal teams to support clients moving into permanent housing
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