Alarm Response Centre Administrator
Posted 1 week ago by Johnson Controls
Negotiable
Undetermined
Onsite
Armagh, Northern Ireland, United Kingdom
Summary: The Alarm Receiving Centre (ARC) Administrator role at Envision Intelligent Solutions involves performing administrative duties within a security systems service provider's monitoring centre. This full-time position is office-based in Craigavon, Northern Ireland, and focuses on managing keyholder information, processing orders, and handling customer queries. The role offers opportunities for professional growth in a dynamic environment. The company emphasizes a commitment to safety and employee well-being through various benefits.
Key Responsibilities:
- Updating Keyholder information.
- Processing communicator orders for installers.
- Processing cancellation of communicators.
- Setting up of new records.
- Report generation.
- Commissioning of systems.
- Handling customer queries.
- Quality checking.
- Updating on call rotas.
- Managing and maintaining Engineer dispatch services.
- Footage requests.
- Alarm schedule maintenance.
- Connection checks.
Key Skills:
- Strong administrative skills.
- Attention to detail.
- Ability to handle customer queries effectively.
- Experience in report generation.
- Knowledge of alarm systems and monitoring processes.
- Proficient in managing records and schedules.
- Strong communication skills.
Salary (Rate): undetermined
City: Armagh
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Envision Intelligent Solutions, a Johnson Controls company, is a security systems service provider specialising in the rental market with our own in house CAT1 Alarm receiving Centre in Craigavon. We are professional, agile and innovative. We reward hard work and inspire people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as unique as you are. As part of our team, you’ll have the opportunity to make an impact that people can feel. The world is waiting for you and so are we.
We are currently looking for an Alarm Receiving Centre (ARC) Administrator to join our team.
What you will do
In this full-time, 100% office-based role, you will perform administrative duties and will work in our Alarm Monitoring Centre in Silverwood Business Park, Craigavon, BT66 6SY.
How you will do it
The main duties will include but not limited to the below across both AIM & Envision:
- Updating Keyholder information.
- Processing communicator orders for installers.
- Processing cancellation of communicators.
- Setting up of new records.
- Report generation.
- Commissioning of systems.
- Handling customer queries.
- Quality checking.
- Updating on call rotas.
- Managing and maintaining Engineer dispatch services.
- Footage requests.
- Alarm schedule maintenance.
- Connection checks.
What We Offer
Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
Paid Annual Leave, plus bank holidays (Holiday buy back option available)
Full Time & permanent contract: Monday - Friday 08:30 - 17:00
Dedication to safety through our Zero Harm policy
Access to business resource groups #GOSIA