AI Prompt Engineer
Posted Today by Intelstack
Negotiable
Undetermined
Hybrid
Windsor, England, United Kingdom
Summary: The AI Prompt Engineer is a contract position based in Windsor, responsible for designing, testing, and optimizing prompts for AI-driven customer service solutions. This role requires a blend of conversational design and prompt engineering, focusing on multi-channel interactions. The engineer will collaborate with various teams to enhance AI workflows and ensure compliance and safety in AI implementations. The position is hybrid, requiring in-office presence one day a week.
Key Responsibilities:
- Design and iterate prompts for IVR, voice bots, chatbots, and messaging channels.
- Build agentic AI workflows using tool calling, orchestration, and multi-step reasoning.
- Define and maintain prompt evaluation frameworks, regression test suites, and quality metrics.
- Implement guardrails for safety, compliance, PII handling, and hallucination reduction.
- Integrate AI prompts with CRM, knowledge bases, billing, and contact-centre platforms.
- Partner with CX, Product, Engineering, and SMEs to translate journeys into AI behaviour.
- Monitor production performance using analytics and continuously optimise outcomes.
- Manage prompt versioning, approvals, and release processes across environments.
- Support UAT, go-live, and early-life support phases.
- Contribute reusable prompt patterns, playbooks, and accelerators.
Key Skills:
- Strong hands-on experience in LLM prompt engineering for production systems.
- Experience with conversational AI for customer service (voice & chat).
- Knowledge of agentic AI design patterns and orchestration.
- Experience with RAG, grounding techniques, and prompt evaluation.
- Understanding of Responsible AI, security, and compliance controls.
- Familiarity with Git, CI/CD concepts, and release governance.
- Strong stakeholder communication skills.
- Desirable: Voice AI / IVA / IVR modernisation experience.
- Desirable: Experience in regulated industries (utilities, BFSI, public sector).
- Desirable: Exposure to contact-centre metrics such as containment, deflection, CSAT.
Salary (Rate): undetermined
City: Windsor
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Title: AI Prompt Engineer
Job Type: Contract
Location: Windsor — Hybrid 1 day a week
Duration : 6 month s
The Rol e
The AI Prompt Engineer is a hands-on specialist responsible for designing, testing, deploying, and optimizing prompts and agentic workflows for multi-channel customer service AI solutions. The role blends conversational design, LLM prompt engineering, evaluation discipline, and production-grade governanc e
Your responsibilities :
- Design and iterate prompts for IVR, voice bots, chatbots, and messaging channel s.
- Build agentic AI workflows using tool calling, orchestration, and multi-step reasonin g.
- Define and maintain prompt evaluation frameworks, regression test suites, and quality metric s.
- Implement guardrails for safety, compliance, PII handling, and hallucination reductio n.
- Integrate AI prompts with CRM, knowledge bases, billing, and contact-centre platform s.
- Partner with CX, Product, Engineering, and SMEs to translate journeys into AI behaviou r.
- Monitor production performance using analytics and continuously optimise outcome s.
- Manage prompt versioning, approvals, and release processes across environment s.
- Support UAT, go-live, and early-life support phase s.
- Contribute reusable prompt patterns, playbooks, and accelerator s.
Your Profi le
Essential skills/knowledge/experience: (Up to 10, Avoid repetiti on)
- Strong hands-on experience in LLM prompt engineering for production syste ms.
- Experience with conversational AI for customer service (voice & cha t).
- Knowledge of agentic AI design patterns and orchestrati on.
- Experience with RAG, grounding techniques, and prompt evaluat ion.
- Understanding of Responsible AI, security, and compliance contr ols.
- Familiarity with Git, CI/CD concepts, and release governa nce.
- Strong stakeholder communication ski lls.
Desirable skills/knowledge/experience: (As applic able)
- Voice AI / IVA / IVR modernisation experi ence.
- Experience in regulated industries (utilities, BFSI, public se ctor).
- Exposure to contact-centre metrics such as containment, deflection, CSAT.