AI Project Manager - AI & Automation Transformation

JOB OVERVIEW

You will lead AI and automation projects across pensions administration operations and existing clients, from use-case discovery and proof of concept through to production rollout and business adoption.

You will coordinate cross-functional workstreams across operations, technology, data, risk and third-party partners, ensuring delivery within agreed scope, budget and timelines.

RESPONSIBILITIES

• Manage end-to-end project plans, budgets, resources, scope, change requests and RAID, ensuring delivery against critical deadlines.
• Capture and prioritise AI use cases with business stakeholders, defining success measures, expected benefits and tracking mechanisms.
• Lead proofs of concept and pilots through testing, deployment and handover into business-as-usual support.
• Coordinate data scientists, engineers and data teams on data preparation, model testing, output validation, accuracy and performance.
• Ensure delivery aligns with AI governance, information security, UK GDPR and model risk requirements, engaging legal, risk and compliance teams.
• Manage onshore and offshore resources and third-party technology suppliers against agreed deliverables.
• Provide project status updates to steering committees and programme or portfolio management teams, maintaining comprehensive documentation.
• Support business change, training, process improvements and communications to embed AI solutions into daily operations.
• Track realised benefits after go-live, including time saved, quality improvements and member experience; share lessons learned across the wider programme.

REQUIREMENTS

• Minimum 5 years of project management experience, including delivery of technology, data, automation or digital change projects.
• Experience of, or strong interest in, AI, machine learning or generative AI delivery, with a working understanding of how solutions are developed, tested and deployed.
• Understanding of data quality, data protection and responsible AI considerations.
• Experience using both Agile and Waterfall delivery methodologies.
• Proven experience delivering technical change against regulatory or compliance requirements and deadlines.
• Strong project governance, budget management, risk and issue management, and stakeholder management skills.
• Ability to lead cross-functional teams, identify dependencies early and facilitate effective mitigation plans.
• Excellent communication skills, including the ability to explain technical concepts to non-technical audiences.
• Strong analytical and problem-solving skills, attention to detail and ability to learn new technologies.

NICE TO HAVE

• Understanding of occupational pensions, including Defined Benefit (DB) and Defined Contribution (DC), or pensions administration operations.
• PRINCE2 and/or Agile qualifications or experience.