AI Conversation Designer

Summary: The AI Conversation Designer role focuses on creating intuitive and human-centric interactions across conversational AI platforms. The position requires leading the design of intelligent dialogue systems while collaborating with various teams to enhance user experience. Candidates should possess expertise in conversational design, natural language processing, and content design, particularly in the context of financial services. The role emphasizes a user-first mindset and the ability to adapt to shifting project needs.

Key Responsibilities:

• Create natural, purposeful dialogue flows across chat, voice, and other channels.
• Apply natural language processing (NLP) and natural language understanding (NLU) techniques to inform conversation logic.
• Design effective, brand-aligned prompts and interactions for large language models (LLMs).
• Leverage knowledge of AI and machine learning principles to collaborate with technical teams.
• Maintain a strong focus on clarity, tone, and emotional intelligence in user-facing language.
• Lead the design of conversational help journeys that empower users to self-serve.
• Continuously monitor and analyze user engagement with help content and tools.
• Work closely with developers and product teams to integrate conversational AI.
• Translate complex concepts into plain, accessible language.
• Apply content design best practices to ensure inclusivity and usability.
• Collaborate throughout the content lifecycle, from ideation to compliance approvals.
• Support user research by contributing to discussion guides and prototypes.
• Use personas and user research to craft effective conversational experiences.
• Collaborate with UX designers and product managers to ensure designs meet user needs.
• Regularly evaluate and improve experiences based on user feedback.
• Work across multiple projects in a collaborative design team.
• Adapt to shifting project needs and contribute across conversation, content, and interaction design.
• Lead and participate in design workshops and planning sessions.
• Use Figma as the primary design tool for documentation and collaboration.
• Take initiative and manage workload effectively.

Key Skills:

• Strong expertise in conversational design, AI, NLP/NLU, and LLMs.
• Exceptional writing and editing skills for user-focused content.
• A T-shaped designer with deep knowledge in one area and the ability to contribute across others.
• Familiarity with Agile methodologies and design frameworks.
• Strategic thinker with a user-first mindset.
• Comfortable working independently and collaborating with others.
• Curious, proactive, and committed to improving user experience.
• 4+ years of experience in conversation and content design.
• 2+ years working with AI-driven chatbots and conversational platforms.
• Familiarity with financial services or regulated industries.
• Strong project management and multitasking skills.
• Experience analyzing conversational performance metrics.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other