AI Conversation Designer (9-12 month contract)

Summary: The AI Conversation Designer role at UK Personal Investor focuses on enhancing user interactions through conversational AI tools, primarily in AI conversational design. The position requires collaboration across disciplines to create user-friendly experiences, while also contributing to content design and user-centered design initiatives. The designer will monitor user engagement and continuously improve the conversational help initiatives. This contract opportunity emphasizes a blend of technical expertise in NLP and creativity in content delivery within a hybrid working environment.

Key Responsibilities:

• Design natural, intuitive dialogue flows across various platforms.
• Monitor user engagement with help content and conversational tools to improve experiences.
• Collaborate with developers and product teams to integrate conversational AI into support experiences.
• Translate complex financial topics into accessible language.
• Contribute to the full content lifecycle from ideation to stakeholder sign-off.
• Apply user insights and behavioral data to design purposeful conversations.
• Manage multiple projects effectively in a collaborative team environment.
• Use Figma for design deliverables and participate in design critiques.

Key Skills:

• Deep skills in conversational design and familiarity with NLP/NLU techniques.
• Experience with AI chatbots and large language models like GPT-4.
• Strong writing skills with clarity and empathy, aligned with brand voice.
• Understanding of the Double Diamond model and Agile methodologies.
• Proficiency in analyzing user data and performance metrics.
• Experience in the financial services industry and regulated environments.
• Project management skills to handle multiple deadlines.

Salary (Rate): undetermined

City: Manchester

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT