AI Conversation Designer (9-12 month contract)

Summary: The AI Conversation Designer will be instrumental in developing user interactions with conversational AI tools, focusing on AI conversational design while also contributing to content design and user-centered design initiatives. This role requires a collaborative designer who can create intuitive dialogue flows and enhance user experiences across various platforms. The position involves monitoring user engagement and continuously improving conversational tools to support self-service and reduce support calls. The designer will work closely with developers and product teams to integrate AI effectively into help and support experiences.

Key Responsibilities:

• Design natural and intuitive dialogue flows across chat, voice, and other platforms.
• Monitor user engagement with help content and conversational tools to improve experiences.
• Collaborate with developers and product teams to integrate conversational AI into support experiences.
• Translate complex financial topics into accessible content.
• Apply user insights and behavioral data to design purposeful conversations.
• Manage multiple projects and lead design conversations from concept to delivery.
• Use Figma for design deliverables and participate in design critiques and discussions.

Key Skills:

• Deep skills in conversational design and familiarity with NLP/NLU techniques.
• Experience with large language models and prompt design.
• Understanding of AI and machine learning fundamentals.
• Strong writing skills with clarity and empathy.
• Ability to translate complex topics into plain English.
• Experience in user-centered design and applying user insights.
• Proficiency in project management and analytical skills.

Salary (Rate): undetermined

City: Manchester

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other