Agile Delivery Manager (Operations Focus)

Location: South West
Contract Rate > 550-580/day Inside IR35
Job Type: Contract

2 days on site in South West and 3 days remote

6 months initial duration

We are seeking an Agile Delivery Manager to join our team and oversee the operational delivery of services within an Agile framework. This role focuses on 3rd-line support and requires someone with a strong operational mindset, who thrives in fast-paced environments and is experienced in managing both technical teams and stakeholder relationships. This is a tactical, hands-on role with a primary focus on delivery and operations, rather than coaching.

If you are skilled in Agile and ITIL, and have experience leading operational teams in a 3rd-line support environment, this could be the perfect opportunity for you.

Key Responsibilities:

• Oversee the delivery and operational performance of a 3rd-line support team, ensuring seamless service delivery in line with agreed SLAs.
• Drive the adoption of Agile ways of working, helping the team work efficiently, iteratively, and in alignment with operational goals.
• Provide tactical leadership for day-to-day operations, ensuring that delivery teams meet operational objectives and resolve issues swiftly.
• Stakeholder management: Establish and maintain strong relationships with stakeholders, ensuring clear communication around expectations, progress, and any issues that may arise.
• Act as a point of escalation for operational issues, ensuring quick resolution to maintain service levels and support delivery.
• Apply ITIL principles to ensure best practices in service management and continuous improvement of operational processes.
• Manage delivery through careful prioritization and allocation of resources, working to optimize team performance and improve service outcomes.
• Maintain a strong focus on operational efficiency, continuously looking for ways to enhance service delivery and reduce bottlenecks.
• Foster a people-centric environment, providing clear communication and support to team members to ensure high morale and productivity.

Key Skills and Experience:

• Proven experience in Agile delivery management, specifically in operational settings.
• Strong background in ITIL and a solid understanding of how to apply ITIL principles within an operational delivery context.
• Experience managing 3rd-line support teams, including handling escalations and ensuring service continuity.
• A people-oriented leader with strong communication skills, able to manage a diverse team and work with a variety of stakeholders.
• Tactical decision-making and problem-solving abilities to manage day-to-day operational challenges.
• Familiarity with project management principles, able to manage and deliver operational projects efficiently.
• Not a coaching role - this position requires a hands-on approach to managing delivery and driving operational success.