Aftersales Manager

Aftersales Manager – Eastbourne Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. £60,000 OTE – High Basic Salary + Excellent Benefits My client, a highly respected and well-established dealership, is looking to appoint an experienced Aftersales Manager to join its thriving operation in the Eastbourne region. This is an exciting opportunity to take on a senior leadership position within a forward-thinking dealer group that has an exceptional reputation for both customer care and staff development. As Aftersales Manager, you will play a pivotal role in driving the overall performance of the service department. You’ll be responsible for overseeing all aspects of aftersales, including workshop productivity, service reception, customer satisfaction, and departmental profitability. You will be expected to motivate, lead, and develop a team of skilled technicians and service advisors, ensuring the delivery of first-class customer experiences while also meeting and exceeding performance targets. The successful candidate will bring with them a proven background in service management within a franchised dealership. Strong leadership skills, a structured and organised approach, and the ability to manage people effectively are essential. You will also need to demonstrate an innovative mindset, with the ability to introduce new marketing initiatives, streamline processes, and continuously improve standards across the business. This role is ideally suited to a dynamic and ambitious individual who is passionate about customer care and who thrives in a busy, target-driven environment. Our client is a market leader in their sector and is committed to investing in the very best people to ensure long-term success.

Key Responsibilities Include

• Managing day-to-day operations of the service department.
• Driving workshop efficiency and profitability.
• Leading, coaching, and developing the service team.
• Implementing effective marketing and retention initiatives.
• Delivering outstanding customer service at every stage of the journey.
• Working closely with senior management to achieve business objectives.

Candidate Requirements

• Current or recent experience as a Service Manager within a franchised dealership.
• Strong leadership and man-management skills.
• Excellent organisational ability with a results-focused approach.
• Proven ability to improve customer satisfaction and departmental performance.
• A dynamic, motivated, and forward-thinking attitude.

If you are an experienced Service Manager who is ready to take the next step in your career, this is an outstanding opportunity to join a highly regarded dealer group that will value your expertise and give you the platform to excel. Our client has requested applications from experienced Service Managers only. If you believe you have the skills, drive, and ambition to succeed, they want to hear from you.