Summary: The Aftersales Manager role in Eastbourne requires an experienced leader to oversee the service and parts departments, ensuring efficient operations and high customer satisfaction. The position involves managing staff, training, administration, communication with stakeholders, marketing initiatives, financial performance, quality control, and customer care. The ideal candidate will have a strong understanding of aftersales processes and a commitment to profitability and service excellence.

Key Responsibilities:

• Establish staffing levels to meet budgetary goals.
• Interview, select, and hire staff in line with company procedures.
• Train aftersales department staff and maintain training standards.
• Administer clerical functions within the service department.
• Review departmental activities with the Franchise Manager.
• Maintain safety and security procedures for personnel and property.
• Ensure accurate diagnosis and maintenance of workshop equipment.
• Maintain effective communication with other departmental managers.
• Develop and implement aftersales marketing plans.
• Monitor service department financial performance and pricing policies.
• Ensure compliance with quality control mechanisms and VOSA regulations.
• Promote a customer-focused approach and utilize feedback for improvement.

Key Skills:

• Excellent leadership and management skills.
• In-depth knowledge of service and parts department operations.
• Strong training and development capabilities.
• Effective communication and interpersonal skills.
• Experience in marketing and customer relationship management.
• Financial acumen and ability to monitor performance metrics.
• Understanding of quality control and compliance standards.

Salary (Rate): £65,000

City: Eastbourne

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: Mid-Level

Industry: Other