Summary: The ADSEO Quality Assurance role at TikTok focuses on maintaining high performance standards in the Polish market by collaborating with stakeholders and implementing best practices in quality assurance. The position requires the candidate to navigate complex situations, facilitate communication, and conduct performance monitoring while ensuring adherence to policies. The role also involves exposure to sensitive content and emphasizes the importance of employee wellbeing and inclusivity. Candidates must be fluent in both Polish and English to effectively communicate with various teams and stakeholders.

Key Responsibilities:

• Deliver high performance standards across projects in the Polish market.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge and quality standards.
• Communicate policy updates and facilitate timely communication of policy questions.
• Perform daily audits and provide analysis of errors and feedback to teams.
• Compile and deliver regular performance data reports to management.
• Identify and assess areas for performance improvement and deliver solutions.
• Participate in or lead policy briefings ensuring consistency with local conditions.
• Support internal onboarding and develop training SOPs and materials.
• Moderate queues and participate in knowledge quizzes as required.
• Design and implement training plans according to timelines.

Key Skills:

• Minimum 1-year QA or relevant experience in trust and safety or policy.
• Fluent in Polish and English.
• Strong understanding of business needs and strategic thinking skills.
• Familiarity with content moderation and content safety practices.
• Proficient in Microsoft Office Suite (PPT / Excel / Word).
• Strong presentation and cross-cultural communication skills.
• Ability to work in a fast-paced environment and collaborate with diverse teams.
• Experience in content quality or labeling is an advantage.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT