Summary: The ADSEO Quality Assurance role at TikTok focuses on ensuring high performance standards within the Trust & Safety team, particularly for the Hausa market. The position involves collaborating with various stakeholders, conducting audits, and implementing best practices to enhance content moderation and safety. Candidates must be fluent in both Hausa and English, with a minimum of one year of relevant experience in quality assurance or policy within a tech or media company. The role also emphasizes the importance of employee wellbeing and inclusivity in the workplace.

Key Responsibilities:

• Deliver high performance standards across relevant projects and develop best practice models.
• Facilitate regular calibration meetings with stakeholders to maintain knowledge and quality standards.
• Perform daily audits and provide analysis of errors and feedback to respective teams.
• Compile and deliver regular performance data reports to management teams.
• Identify and assess areas for performance improvement and proactively deliver solutions.
• Participate in or lead policy briefings to ensure consistency with local conditions.
• Support the internal onboarding team in developing training SOPs and materials.
• Design and implement training plans according to timelines.

Key Skills:

• Minimum 1-year QA or relevant experience in trust and safety or policy.
• Fluency in Hausa and English.
• Strong strategic thinking and decision-making skills in complex situations.
• Familiarity with Microsoft Office Suite.
• Experience in Content Moderation/Content Quality/Content Safety/Labeling is preferred.
• Strong presentation and cross-cultural communication skills.
• Ability to work in a fast-paced environment.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT