Summary: The ADSEO Quality Assurance role at TikTok focuses on maintaining high performance standards within the Trust & Safety team, ensuring the online community's safety through effective moderation of content. The position requires collaboration with various stakeholders, performance monitoring, and the development of best practices for quality assurance. Candidates must be fluent in both French and English and possess a minimum of one year of relevant experience in a tech or media company. The role involves exposure to sensitive content and demands strong analytical and communication skills.

Key Responsibilities:

• Take ownership of quality success for internal or external stakeholders and support team performance.
• Monitor performance and provide reporting to stakeholders to drive team success and growth.
• Facilitate calibration meetings and communicate policy updates to teams.
• Conduct daily audits, analyze errors, and provide feedback to teams.
• Identify areas for performance improvement and deliver proactive solutions.
• Participate in policy briefings and ensure consistency with local conditions.
• Support onboarding training and develop training materials.
• Moderate content queues and maintain policy implementation skills.

Key Skills:

• Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
• Fluency in French and English.
• Strong analytical and strategic thinking skills.
• Familiarity with Microsoft Office Suite.
• Experience in Content Moderation/Content Quality/Content Safety/Labeling is preferred.
• Strong presentation and cross-cultural communication skills.
• Ability to work in a fast-paced environment.

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other