Summary: The Administrator within the Learning & Development, Professional Qualifications team at Azets plays a crucial role in supporting trainees through key accountancy qualifications and exams. This position involves managing administrative tasks, advising students, and coordinating various aspects of the student program to ensure successful outcomes. The role requires strong customer service skills and the ability to maintain relationships with professional bodies and training providers. This is a 12-month fixed-term contract position based in Glasgow, Scotland.

Key Responsibilities:

• Assist in the delivery of the Azets UK Trainee Program.
• Support the wider team in managing the inbox and answering questions relating to the professional qualifications.
• Manage administrative tasks related to the relevant qualifications such as course scheduling and booking.
• Maintain strong working relationships with professional bodies to ensure high service levels.
• Distribute updates from professional bodies and training providers to the team, students, and managers.
• Ensure monthly reports from professional bodies are received and communicated effectively.
• Adopt a customer-centric approach to build and maintain meaningful relationships with managers, students, and apprentices.
• Proactively handle high volumes of queries and offer ongoing support.
• Conduct regular communication with students, including support surgeries for students and managers.
• Work with external training providers and institutes to maintain high service levels.
• Collaborate closely with regional HR teams to resolve any issues that arise.

Key Skills:

• Ability to build knowledge quickly in a fast-paced environment.
• Experience working in a fast-paced team contributing to everyone’s success.
• Strong customer service experience and skills.
• Strong proactive and can-do attitude.
• Good planning and organising skills.
• Ability to make logical, reasoned decisions based on available information.
• Excellent written and verbal communication skills.
• Previous experience working in a further education environment would be advantageous but not essential.
• Supplier management experience would be advantageous but not essential.

Salary (Rate): undetermined

City: Glasgow

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other