Administrator

Overall purpose The Compliance Administrator will be key to the delivery of Valpak’s comprehensive recycling search bank facility, known as recycle more. The administrator will be a motivated and enthusiastic self-starter with the ability to co-ordinate and prioritise tasks, the ideal candidate will be confident working in both a busy team environment and on their own initiative. Strong organisational and communication skills are imperative. The administrator will be committed to wanting to help improve recycling information for consumers. The ideal candidate will want to learn and gain experience in the environmental sector, be pro-active and champion recycle-more. The role will require co-ordination and working independently to ensure recycling bank locator information is kept up to date and the successful candidate will act as the key point of contact for local councils and public queries. You will also liaise between management, marketing and IT stakeholders to ensure that improvements to recycle-more are rolled out.

Key accountabilities Recycle-more Co-ordination Being the ‘go to’ contact within Valpak for recycle-more queries Ensure improvement actions for recycle-more are implemented and liaise between management, IT and marketing to ensure these are delivered Research and lead projects to increase recycling point data and communicate updates with the Executive Board at meetings. Data Administration Use Google to find locations of recycling banks Accurately update data from Council websites to Recycle-More website Customer Service Provide excellent customer service to both Valpak customers and councils, both over email and the phone. Act as a first point of contact for incoming member queries Relationship management Work with councils to develop and maintain relationships to act as a key point of contact Work with account managers within Valpak to ensure data is kept up to date and maintained in relation to member recycling location points General administrative duties Administration support including processing new applications, contact/company changes and filling our vendor forms Dataround support including chasing in verification forms via phone and email.

Requirements Key areas Ability to manage and prioritise own workload, and to multi-task IT Literate: Word, Excel, PowerPoint Strong communication and negotiation skills Polite and professional at all times Customer focused with drive to provide the highest level of customer satisfaction Positive, proactive, enthusiastic and approachable Excellent interpersonal skills Flexibility and adaptability Experience, Skills Customer service experience Experience in managing, dealing with and resolving queries over the phone and via email.

Benefits Benefits & Rewards Dual Location / Hybrid worker Status Participation in our annual Incentive Plan (VIP) - up to 10% bonus 25 days annual leave plus bank holidays Option to buy and sell up to 9 days annual leave Volunteering day Birthday off Access to voluntary benefits including private medical insurance, cycle to work scheme, subsidised gym membership Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes Pension scheme up to 8% employer contribution Access to reward & discount platform Wellbeing initiatives Free access to the LinkedIn Learning library of CPD courses Valpak is proud to be a values-driven organisation, committed to creating an inclusive, collaborative, and fair workplace. As part of this commitment, we are accredited with the Real Living Wage, ensuring all our colleagues are paid fairly for their work. We also hold certifications in Thrive at Work, the Race at Work Charter, and the Disability Confident Commitment—demonstrating our dedication to colleague wellbeing, equality, and accessibility for all. These recognitions reflect our ongoing efforts to foster a workplace where everyone can thrive and feel valued. We reserve the right to bring forward the closing date of our job vacancies if we receive a suitable number of high-quality applications from which to make a shortlist. We recommend that you apply for our roles as soon as possible rather than wait until the published closing date.