Administrator
Posted 5 days ago by IT WORLD LIMITED
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The role of Administrator involves managing assets and coordinating on-site activities primarily in Bristol, while ensuring adherence to industry best practices. Responsibilities include logistics, stock management, and coordination with clients and teams to maintain efficient operations. The position requires strong communication skills and the ability to work independently to resolve issues effectively. The role serves as a key point of contact for both internal teams and customers regarding asset management.
Key Responsibilities:
- Facilitate stock movements and accept deliveries of assets.
- Work closely with customer asset management teams and attend related meetings.
- Manage stock by booking-in, booking-out, and maintaining an auditable trail.
- Complete ad-hoc and monthly audit checks and stock management reporting.
- Monitor open calls to align hardware and engineers to ensure SLA compliance.
- Contact clients to book appointments and ensure accurate call updates.
- Carry out other ad-hoc admin tasks as requested by the Team Leader.
Key Skills:
- Understanding of end user IT infrastructure (Desktops, Laptops, Printers, etc.).
- Proficient in IT applications such as MS Excel, Service Now, and Outlook.
- Strong interpersonal skills for client interaction.
- Analytical problem-solving abilities.
- Excellent written and verbal communication skills in English and local language.
- Detail-oriented and self-motivated.
- Ability to make quick, accurate decisions for service delivery.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Asset Management and Administrator The role acts as both as a specialist in managing assets and co-ordination of on-site activities You will be responsible for the above activities based on-site at Bristol (Central hub) and on the associated sites in line with industry best practice and common tools. You will need to act as a first point of contact Internally and with the customer in relation to Your duties Main Responsibilities includes but not limited to:
- Logistics
- Work with Delivery and Partner Teams to facilitate Stock Movements
- Accept deliveries of assets delivered to the site.
- Work closely with the customer asset management teams, attend customer meetings in relation to stock management.
- Unbox and bundle assets ready for dispatch or collection.
- Own and maintain fully auditable end-to-end processes for robust stock control.
- Ensure storage areas are kept clean and tidy.
- Stock Management & Disposal
- Manage stock by booking-in, booking-out and maintaining an auditable trail of stock
- Complete Ad-hoc/Monthly Audit Checks.
- Complete on Stock Management Reporting
- Work with client HAM team in India as required
- Work with HAM Team in maintaining Run-Rate Usage levels against demand, ensuring the required Bad Stock is tested to maintain required Stock levels.
- Input to the Monthly Peripheral usage/requirements to maintain Stock levels.
- Assist with Disposals preparation/collection.
- Co-ordination
- Monitor open calls to align hardware and engineers to ensure that they are actioned within SLA or as per any pre-arranged appointments.
- Contact Clients to book/arrange appointments
- Ensuring all call and completion updates are recorded accurately as per current processes and procedures.
- Escalate calls approaching breach of SLA to the engineer and/or appropriate Team Leader.
- To carry out other ad-hoc admin tasks as requested by the Team Leader. An example will be to provide backfill/coverage for the reporting function which provides M.I. from the ticketing data.
Technical Skills:
- Understanding of different types of end user IT Infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Good understanding of using IT Applications i.e MS Excel, Service Now and Outlook
Business Skills:
- Ability to interact with Client so as to ensure that the service is polite, efficient and responsive
- A self-starter with ability to work on their own initiative
- To work through issues analytically to a successful conclusion
- Ability to provide consistent, excellent support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills (English and local language)
- Must be detail oriented and self-motivating
- Ability to make quick, accurate, decisive decisions in order for service delivery to meet