Administrator
Summary: The Operations Administrator role is focused on supporting a growing service-led business in Berkshire, requiring a proactive individual to manage customer interactions, coordinate technician schedules, and ensure smooth office operations. The position also involves assisting with the implementation of Microsoft Dynamics 365. This is an Outside IR35 contract with a hybrid working arrangement. The ideal candidate will have previous administration experience and strong customer service skills.
Key Responsibilities:
- Manage customer calls and emails
- Schedule and coordinate technician appointments
- Create work orders within the CRM
- Prepare customer quotations and invoices (Xero)
- Support customer account and booking queries
- Liaise with suppliers and assist with general office administration
- Support the Operations Manager with day-to-day business activities
Key Skills:
- Previous administration or operations support experience
- Strong customer service and communication skills
- Excellent organisation and attention to detail
- Confident using Microsoft Office
- Experience with CRM systems, Xero or scheduling engineers is advantageous
Salary (Rate): undetermined
City: Buckinghamshire
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Operations Administrator | Outside IR35 Berkshire | 3 days per week onsite
We're supporting a growing, service-led business in Berkshire that's looking for an Operations Administrator to join the team on an Outside IR35 contract. This is a varied role where you'll be at the centre of the operation, supporting customers, coordinating technicians and ensuring the office runs smoothly. You'll also have the opportunity to support the implementation of Microsoft Dynamics 365 as the business continues to grow.
Responsibilities
- Manage customer calls and emails
- Schedule and coordinate technician appointments
- Create work orders within the CRM
- Prepare customer quotations and invoices (Xero)
- Support customer account and booking queries
- Liaise with suppliers and assist with general office administration
- Support the Operations Manager with day-to-day business activities
What We're Looking For
- Previous administration or operations support experience
- Strong customer service and communication skills
- Excellent organisation and attention to detail
- Confident using Microsoft Office
- Experience with CRM systems, Xero or scheduling engineers is advantageous
What's on Offer
- Outside IR35 contract
- Hybrid working – 3 days onsite in Berkshire
- Friendly, supportive team
- Varied role with real ownership
- Opportunity to contribute to a growing business and Microsoft Dynamics 365 rollout
If you're an organised administrator who enjoys working in a fast-paced environment and wants to join a collaborative team, we'd love to hear from you. Apply now or get in touch for a confidential discussion.
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