Administration & Receptionist
Posted Today by MT Consulting Group
Negotiable
Undetermined
Undetermined
London, England, United Kingdom
Summary: The Administration & Receptionist role involves providing efficient administrative support within the Outpatients Department, including managing patient appointments and maintaining reception standards. The position requires effective communication with patients and staff, ensuring accurate patient information and compliance with governance policies. The role also includes responsibilities for maintaining a hygienic reception area and supporting management in delivering a patient-focused service.
Key Responsibilities:
- Provide administrative and outpatient reception services as part of the multi-disciplinary team.
- Record outpatient attendances on the Patient Access System.
- Book follow-up appointments and manage patient discharges back to the GP.
- File documents according to Information Governance policy.
- Communicate professionally with patients, visitors, and staff.
- Maintain a tidy and hygienic reception area.
- Support managers in developing a patient-focused service.
- Complete appointment outcomes within stipulated timeframes.
- Analyse patient pathways and escalate issues as necessary.
- Ensure all patients are checked in and information is accurate on the Trust ERS.
- Correct ERS discrepancies and follow audit processes.
- Handle enquiries in a professional manner.
Key Skills:
- Excellent written and verbal communication skills.
- Strong interpersonal skills for interacting with patients and staff.
- Ability to manage multiple tasks efficiently.
- Attention to detail in maintaining patient records.
- Understanding of Information Governance policies.
- Experience in a healthcare administrative role is preferred.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Work as part of the Outpatients Department multi-disciplinary team, providing an efficient administrative and Outpatient reception service
Record all outpatient attendances (cashing-up) on the Patient Access System
Book follow-up appointments, discharge back to the GP and/or add to waiting lists
File documents according to Information Governance policy
Communicate with patients, visitors and staff in a professional and courteous manner
Communicate effectively using all available forms of communication
Maintain an uncluttered and tidy reception area
Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
Support the Managers and Supervisors in developing a patient focused service.
Complete appointment outcomes such as booking patient follow-up appointments, discharging back to the GP or adding to waiting lists as indicated on the manual or electronic outcomes forms within stipulated timeframes
Analyse patient pathways vs outcomes and escalate to relevant clinical / non clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
Ensure that all patients attending in person are checked in
Ensure all patient information is complete and up to date on the Trust ERS
Identify, investigate and correct ERS discrepancies ensuring GP and personal contact details are accurate and up to date
Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
Deal with all enquiries in a professional and co-operative manner
Please view the attached Job Description and Person Specification for full role duties and responsibilities
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We Run Major Acute Services At Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the countrys top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
St Marks Hospital: an internationally renowned specialist centre for bowel disease
Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Please view the attached Job Description and Person Specification for full role duties and responsibilities
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