Summary: The Bilingual Customer Service Administrator role involves supporting participants in maintaining employment and assisting individuals who have experienced job loss. This full-time position requires fluency in Spanish and offers a hybrid work schedule after an initial on-site training period. The ideal candidate should possess strong communication skills and have 0-2 years of experience in customer service, sales, or administrative roles.

Key Responsibilities:

• Handle inbound and outbound calls to provide support, increase customer satisfaction, and improve client retention.
• Follow standard procedures and scripts to assist customers using fundamental knowledge of company services and products.
• Generate letters and other documents as needed.
• Maintain office records and filing systems.
• Log, route, and manage correspondence (emails, letters, faxes, etc.).
• Prepare, log, and track incoming and outgoing shipments.
• Ensure proper document control for mail and project-related communication.
• Assist in scheduling and coordinating meetings, both internally and externally.
• Provide backup support for recording and distributing meeting minutes within the required timeframe.

Key Skills:

• Fluency in Spanish (required)
• High school diploma or equivalent
• 0-2 years of professional experience (entry-level role)
• Strong communication and organizational skills
• Background in customer service or sales preferred
• Proficiency in Microsoft Office and general administrative tasks

Salary (Rate): 13.66

City: Queens

Country: United States

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: Other