AD / On-Prem Infrastructure Support Engineer

Key Responsibilities

• Provide 3rd line support for complex Active Directory and infrastructure incidents.
• Administer Active Directory, Group Policy, DNS, DHCP and authentication services.
• Support Windows Server 2016 onwards and RHEL/Linux environments.
• Manage VMware vSphere and/or Hyper-V virtualisation platforms.
• Support SAN/NAS storage, backup and disaster recovery solutions.
• Perform server builds, patching, upgrades and vulnerability remediation using SCCM and WSUS.
• Support infrastructure migrations, modernisation and lifecycle projects.
• Perform root cause analysis, implement fixes and manage infrastructure changes.
• Maintain technical documentation and follow ITIL processes.

Must-Have Skills & Experience

• Active, transferable DV Security Clearance.
• Proven 3rd line infrastructure support experience in an enterprise environment.
• Strong hands-on experience in either Active Directory or On-Prem Infrastructure, with good knowledge of the other.
• Experience with Windows Server 2016 onwards.
• Hands-on experience with VMware vSphere and/or Hyper-V.
• Knowledge of SAN/NAS storage, backup and disaster recovery.
• Working knowledge of RHEL/Linux and networking fundamentals (TCP/IP, DNS, firewalls and routing).
• Strong troubleshooting skills and experience working in ITIL-driven environments.

Additional Skills (Advantageous)

• Experience with SCCM, WSUS and SCOM.
• Knowledge of Windows PKI, Entra ID, AD Connect or ADFS.
• Familiarity with PowerShell or Python scripting and automation.
• Exposure to Azure Local, HCI and infrastructure migration projects.
• Relevant certifications such as VMware VCP, RHCSA or ITIL Foundation.