Accounts Receivable Manager - Retail

We are looking for an experienced Accounts Receivable Manager to join a growing Group Finance team within a newly established shared services function. This is a key role responsible for overseeing the AR and collections function, driving effective credit control, maintaining strong customer relationships and supporting the development of best-practice OTC processes across a global finance function.

Responsibilities

• Oversee customer invoicing, statements, payment allocation and collections
• Monitor overdue accounts and credit exposure, taking action to minimise bad debt
• Maintain strong customer relationships and resolve billing queries and disputes
• Work with Commercial and Supply Chain teams to resolve issues around billing, returns, deductions, credit notes and payments
• Manage relationships with third-party credit insurance companies and brokers, ensuring appropriate cover and compliance
• Work with global OTC teams to develop and maintain consistent Credit and Collections processes and controls
• Monitor daily transactions across Stripe, PayPal, Afterpay and Clearpay
• Produce and review AR, collections, insurance and credit risk reporting to support Group cashflow forecasting
• Manage the month-end close, including AR sub-ledger to General Ledger reconciliation
• Lead, develop and train the AR team, managing objectives, performance and workload
• Support internal and external audits, compliance activities and ad hoc finance projects

Requirements

• Strong Credit Control, Collections and Global OTC experience is essential
• Experience managing credit risk, customer exposure and bad debt
• CICM certification
• Experience managing third-party credit insurance companies/brokers
• Previous experience within a global/multinational or Shared Services environment is desirable
• Experience with global process improvement or transformation projects is advantageous
• Luxury, beauty or FMCG experience would be beneficial
• Previous experience managing and developing an AR/Collections team
• Strong Excel and ERP systems experience
• Excellent communication, organisation and attention to detail, with the ability to work to tight deadlines in a fast-paced environment

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.