Accountant - Software Support
Posted Today by Executive Facilities on Reed
£60,000 Per year
Undetermined
Hybrid
London
Summary: The role of Accountant - Software Support involves providing customer support for a global SaaS company specializing in accountancy software. The position requires engaging with customers to assist with onboarding and training, while also resolving queries and understanding customer needs. This is an 18-month contract based in central London, with a hybrid working arrangement of three days in the office. The ideal candidate will have relevant accountancy qualifications and experience in customer engagement.
Key Responsibilities:
- Providing customer support including onboarding partner, strategy, and training.
- Be the first point of contact to resolve challenging customer queries.
- Hold consultative conversations and use questioning skills to uncover customer pain points.
- Able to build urgency in customers to activate and use their subscriptions.
Key Skills:
- Accountancy qualifications - ACCA, AAT.
- Experience in engaging with customers via outbound calls and emails.
- Experience delivering software-based product onboarding or training (e.g., Xero, Quickbooks, Sage).
- Ability and desire to learn while staying up to date with the appropriate software solutions.
Salary (Rate): £60,000
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: Mid-Level
Industry: IT