Account Support Manager (Home Delivery Service)

Job Title Account Support Manager (Home Delivery Service) Function: Customer Engagement Location: England, UK/Hybrid Contract type: Permanent Salary: £36,446 with potential to rise to £40,495 over 3 years Closing Date: Sunday 21st September NHS Supply Chain currently has an opportunity for an Account Support Manager to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first. We are seeking an experienced Account Support Manager who will be responsible for managing our existing Home Delivery Service customers to retain and grow business whilst delivering value. Every day you will …

Develop and implement a customer contact plan to communicate product launches and engage with potential customers in relevant sales campaigns to build new relationships. Act as the first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response. Identify the products or services that best meet the customer's stated needs and use personal expertise to propose solutions and opportunities. Schedule follow-up actions and enter the relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities. Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.

What can we offer you? We Want To Reward You For Your Passion, Enthusiasm, And Hard Work So We Offer Much More Than a Competitive Salary Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely. We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 27 days holiday plus bank holidays, with the option to purchase an additional 5 days. We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential. A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme Generous pension scheme (with us contributing 12% when you contribute 6%) Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you. 2 days of paid volunteering leave allowing you to give back to your community. Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we? Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role? Previous experience working in the Healthcare industry, with particular focus on working with an NHS customer base. An analytical mindset who is comfortable with data Extensive stakeholder management skills The ability to build strong customer relationships and the ability to deliver customer-centric solutions. Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk Our Inclusive Commitment At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply. Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply. We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role. SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.