Account Manager UK (12-Month Maternity Cover)
Posted 3 days ago by PHMG
£32,500 Per year
Undetermined
Undetermined
Manchester, England, United Kingdom
Summary: The Account Manager role at PHMG involves managing 400-500 accounts, ensuring high-quality production and client satisfaction through effective communication and project management. The position requires collaboration with various teams to identify commercial opportunities and foster long-term client relationships. This is a 12-month maternity cover position based in Manchester, England, with a focus on personal development and exceptional customer service. The role offers a competitive salary and various employee benefits.
Key Responsibilities:
- Manage day-to-day operations of 400-500 accounts, ensuring client satisfaction and high-quality production.
- Collaborate with creative teams to deliver exemplary audio projects and productions.
- Provide exceptional customer service and proactively consult on clients’ marketing needs.
- Identify commercial opportunities within the client base and foster long-term relationships.
- Monitor client health and key metrics, spotting trends and planning ahead.
- Seek guidance and support for personal development and improvement.
Key Skills:
- Expert-level understanding of client needs and the audio branding industry.
- Strong communication and project management skills.
- Ability to identify commercial opportunities and foster client relationships.
- Data analysis skills to monitor client health and improve key metrics.
- Commitment to personal development and teamwork.
Salary (Rate): £32,500 yearly
City: Manchester
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Our Account Managers are responsible for the day-to-day management of 400-500 accounts, made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients’ ongoing marketing needs.
Location: Old Trafford, Manchester
Salary: £32,500 base (£50,000 OTE)
Hours: Monday - Friday 8.45am - 5.15pm
Contract: 12-month maternity cover
Strategic Objectives & Responsibilities
- At every touch-point, you’ll demonstrate your expert-level understanding of your clients’ needs, PHMG’s product portfolio and the wider industry to offer clients exceptional creative, technical and commercial support
- You'll work collaboratively across a matrix of teams to deliver productions and audio projects to exemplary standards, exceeding client expectations with the highest level of communication and project management
- You'll deliver industry-leading customer service to ensure satisfaction continuously improves
- You'll have a constant pipeline of potential new business opportunities. You’re never chasing at the last minute to hit target
- You’ll always be looking to identify commercial opportunities within your client base and foster long-term client relationships through a contact model that works for each client
- You'll know your numbers and how you can improve key metrics, spotting trends in data and always planning ahead.
- You'll monitor the health of your client base constantly
- You'll seek out guidance and support from your peers and across your network – your commitment to your personal development is obvious to everyone around you
What You Will Get In Return
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission. This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound. Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions. For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence. Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?