Account Manager

About Job Title: Account Manager

Responsible to: Director of Partnerships

Level: Manager

Job Summary

The Account Manager will work collaboratively with the leadership team across Minster Law and their designated partners management teams to deliver against commercial and operational priorities and objectives and influence renewal and/or extension of mutually beneficial contracts. Support Minster Laws sales strategy, supporting the Director of Partnerships in servicing and developing existing, as well as on-boarding new distribution partners. Provide support for the management and development of new and existing relationships with our key distribution partners in insurance, to include ongoing management and development of the associated supply chain. Support with the development and execution of strategic account plans to achieve performance targets maintain partner satisfaction and meet governance and control requirements and identify and realise opportunities for growth.

Core Responsibilities

• Provide effective support with account management to our distribution partners to deliver a high standard of service to their customers and help them achieve their commercial objectives. (Governance meetings).
• Monitor and analyse account and campaign performance and work with partners and the wider Minster Law business to ensure delivery against commercial and customer objectives.
• Work closely with both the operations and change teams to remove any process friction in relation to services provided to distribution partners.
• Monitor and analyse account and campaign performance and work with partners and the wider Minster Law business to ensure delivery against commercial and customer objectives.
• With support from the operation, proactively manage relationships with suppliers and other third parties, ensuring delivery against SLAs and all relevant quality standards.
• Support Managers in developing and executing strategic account plans for each key distribution partners, including internally agreed objectives and actions to retain and grow business and meet or exceed commercial and customer requirements.
• Support sales activity with potential distribution partners as required.
• Understand and interpret existing contractual agreements and provide/present MI and analysis to meet contractual obligations and developing the commercial value of accounts.
• Deliver best in class account management, consistently enhancing Minster Laws reputation within our marketplace.
• Ensure partner packs are clearly understood and communicated appropriately and within agreed timescales.
• Build and develop relationships with key contacts within strategic partners organisations, attending regular meetings as required.
• Keep up to date and inform the business of emerging industry issues, which allow the business to react swiftly to these issues.
• To undertake any other tasks as deemed relevant and reasonable by the business.

Key Performance Indictors

The following KPIs will apply to you; this list is not exhaustive and may change as the business develops:

• Partner Satisfaction measured through regular partner surveys.
• Partner Account Performance against volume, conversion, contribution and customer outcome metrics
• Achievement of partner specific objectives as outlined in strategic account plans
• Accurate and timely production of partner management information
• Building and maintaining relationships both internal and external to deliver on requirements
• Internal reporting and governance reporting on partner accounts

You will have regular one-to-one meetings with your line manager to review your performance against these objectives and identify any areas for development and/or required support.

Person Specification

Essential

• Strong commercial awareness of the business and its operation
• Collaborates with other parts of the supply chain and insurance eco-system to agree optimal solutions for customers and partners that are commercially viable
• Ability to solve complex problems using sound judgement and decision making
• Good planning skills with the ability to drive delivery and communicate progress.
• Strong market awareness of the industry and competitors
• Strong relationship builder and networker both internally and externally, with excellent stakeholder management skills, credible and engaging at all levels.
• Act with drive, pace and passion taking a pride in delivery of great outcomes.
• Adept at managing ambiguity & enjoys delivering in periods of intense change.
• Pragmatic, logical problem solver who creates clear options and acts decisively.
• Establishes common goals and positively influences others to take action.
• Excellent communication and presentation skills, both written and verbal
• Good Microsoft Office skills including PowerPoint and Excel, with the ability to produce high quality documents and reports.
• Accountable for achieving objectives in a fast paced environment whilst maintaining high standards of work quality and customer care.
• Good attention to detail and strong organisational and time management skills.
• Maintains a positive attitude, self-motivated and uses own initiative.
• Team player who acts as a role model to your colleagues, with a desire to help and support.
• Robust - able to deal with changing circumstances and challenging situations whilst still achieving objectives.

Desirable

• Forensic campaign management skills to achieving objectives in a fast-paced environment whilst maintaining high standards of work quality and customer care.
• Experience in a similar strategic account management role within the Insurance and/or motor claims services industry.
• Knowledge/understanding of the Legal Services market
• An understanding of the SRA and FCA regulatory frameworks.
• Experience in a similar Account Support role with a good understanding of contractual agreements.
• Takes opportunities to develop and stretch yourself and be passionate about developing your career at Minster Law.

Personal Development

There is the opportunity for high performing individuals to move into different departments across the business to expand their knowledge and experience, and develop a career within Minster Law.

Travel

Travel will be required between our Wakefield office and Supplier and distribution partners premises throughout the UK.

Equal Opportunities

Minster Law is committed to equality and diversity and being a workplace that creates a sense of belonging for everyone. We're an equal opportunity and disability confident employer. All applicants will be considered for employment regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, neurodiversity, or disability status. You can read more about our commitment to equality and diversity on the Minster Law website.

Final note

The Recruitment Team at Minster Law would like to thank you for applying for Employment with us. Due to the high volume of applications, please note if you have not heard back from us in 10 working days, you have not been successful on this occasion.