Account Manager

Account Manager

Meet the Team

Digital Natives is a social-first creative agency putting brands at the centre of attention. Based in East London, our rapidly growing team works together to create best-in-class campaigns for global brands, covering FMCG, beauty, food & beverage and technology.

About the Role

We’re looking for an organised, solutions-focused Account Manager to lead client relationships and make sure great work gets delivered, smoothly, on time, and with impact. This role is the bridge between our clients and our internal teams. You’ll guide projects from brief to delivery, keep communication clear and proactive, and ensure everyone knows what’s happening and when. You’ll balance people, timelines and budgets while helping clients get the most value from our work and helping our team do their best work. You’ll succeed here if you’re someone who naturally takes ownership, enjoys building trusted relationships, and feels just as comfortable talking about ideas as you do managing budgets and schedules.

What You’ll Be Doing

Leading Projects & Campaign Delivery

• Manage projects from briefing through to completion
• Ensure campaigns are delivered on time and within agreed scope and budget
• Coordinate internal teams and keep timelines clear and realistic
• Lead regular status calls and project meetings with clients and internal teams
• Keep briefs and deliverables on track, flagging risks early and adjusting plans where needed
• Draft clear internal briefs that set teams up for success
• Anticipate risks and solve problems with the support of the senior team before they affect delivery
• Ensure campaigns meet agreed objectives and KPIs

Client Relationship Management

• You understand social beyond just posting and feel comfortable helping clients navigate what works, what doesn’t and why
• Act as the main day-to-day contact for your clients
• Build strong, trusted relationships through clear and proactive communication
• Translate client needs into clear internal briefs
• Guide clients through feedback and decision-making processes
• Maintain high client satisfaction and long-term retention

Commercial & Financial Management

• Manage smaller project scopes
• Track hours and resource allocation against plans
• Ensure work delivers value for clients
• Identify and support upsell and cross-sell opportunities

Collaboration & Team Leadership

• Work closely with creative, strategy and social teams to deliver strong outcomes
• Provide clarity and direction so teams can focus on doing great work
• Encourage a collaborative, positive working environment
• Oversee day-to-day work of Account Executives/ SME / Community Manager
• Support junior team members with guidance, feedback and context

Reporting & Oversight

• Oversee campaign reporting and ensure insights are clear and useful
• Present updates and performance summaries in client meetings - where applicable
• Ensure actions and next steps are documented and followed through

What We’re Looking For

We value mindset and ownership as much as experience. You’ll likely bring:

• Strong communication and relationship-building skills
• Excellent organisation and project coordination abilities
• Confidence managing timelines, priorities and expectations
• Commercial awareness and comfort discussing budgets
• A proactive, solutions-led approach to challenges
• High attention to detail
• Collaborative working style