Account Manager – Hotel Partner Relations

About WeKnow Technology WeKnow Technology is a UK-based travel and retail technology company dedicated to redefining the guest experience in the hospitality sector. We deploy smart Self-Service Machines (SSMs) in leading hotels, offering guests convenient access to airport transfers, mobile SIM cards, and other essential services — all from a single physical interface. Our technology is built to serve high-intent travellers who prefer face-to-face transactions, offering hotels a new revenue stream while enhancing the customer journey. As we continue to expand across London and other global markets, we are looking for professionals who can strengthen our relationships on the ground and drive performance at our hotel partner sites.

Position Summary WeKnow Technology is seeking a field-based Account Manager to oversee and grow engagement across our network of hotel partners in London. This is a hands-on role that involves regular hotel visits, staff training, commercial analysis, and relationship management — all with the goal of maximising revenue and usage of our SSM units. This position is offered on a three-month trial basis to demonstrate impact. Candidates who meet or exceed performance expectations during this period will be offered a permanent role with opportunities for progression.

Key Responsibilities

• Conduct regular, scheduled visits to hotel partner sites across London to assess SSM visibility, effectiveness, and integration with front-of-house operations.
• Establish strong relationships with hotel front desk, concierge, and general management teams to build trust and encourage ongoing support of SSM services.
• Deliver in-person training and refreshers to ensure hotel staff understand the services offered and how to introduce them to guests.
• Act as the on-the-ground liaison for hotel staff, providing operational support and relaying feedback to internal teams.
• Monitor sales performance by site and prepare detailed reports identifying trends, risks, and opportunities for growth.
• Ensure branding, signage, and machine presentation meet company standards and are regularly updated.
• Collaborate with internal marketing and operations teams to implement promotional campaigns or service updates at site level.
• Support the onboarding of new hotel partners, including initial training, setup supervision, and first-month performance follow-ups.

Candidate Profile Essential Qualifications and Experience: Proven experience in account management, partner success, hotel operations, or B2B relationship roles. Comfortable working independently in a field-based capacity, with strong organisational and time-management skills. Exceptional interpersonal skills with the ability to engage a wide range of stakeholders, from front desk staff to hotel management. Commercially minded with the ability to analyse sales data and take targeted action to improve performance. Based in or near London, with daily travel required across the city. Desirable Experience: Previous experience in hospitality technology, self-service platforms, or travel-related services. Familiarity with the hotel guest journey and operational workflow. Competence with CRM tools and reporting platforms.

Contract Terms and Remuneration The initial engagement is for a 3-month full-time contract , offered at a pro-rata salary equivalent to £30,000 per annum . In addition to the base salary, the role includes a performance-based bonus of up to 30–50% of the monthly salary , payable upon the achievement of predefined commercial and engagement objectives. A performance review will be conducted at the end of the trial period. Subject to satisfactory performance, the role will transition into a permanent position . Reasonable travel expenses incurred during hotel visits will be reimbursed according to company policy.

Why Join WeKnow Technology Join a high-growth company at the forefront of hospitality and travel tech innovation. Work in a dynamic, entrepreneurial environment with the freedom to shape your own role. Play a key role in delivering new value to hotel partners and improving the guest experience. Opportunities for advancement based on performance and business growth.