Account Management Specialist – Fintech / Commercial Payment Solutions (12-month contract)

Are you passionate about fintech and skilled at managing high-impact partnerships? We’re looking for a motivated Account Management Specialist to join a fast-paced FinTech Partnerships team in London. It is likely that the successful candidate will possess at least 3 years of experience, or equivalent, in a similar role (e.g., Key Account Management /Sales/Business Development), ideally within the fintech or payments industry, and be looking to start their new role swiftly. In this role, you’ll have the opportunity to shape the future of payment solutions by working closely with some of the industry’s largest and most innovative payment partners.

Key Responsibilities:

• Monitor the performance and operations of major payment partner accounts to ensure seamless delivery and drive continuous improvement.
• Lead and manage short- to mid-term projects focused on process optimisation and operational efficiency, both internally and externally.
• Run day-to-day operations for key partner accounts, providing insights through regular reporting and recommending enhancements to commercial processes.
• Take ownership of a secondary task within the FinTech Partnerships team, such as incident management, CRM administration and optimisation, or stakeholder management and knowledge sharing.
• Address and track operational incidents with internal and external stakeholders, ensuring timely and effective resolution.
• Identify and implement optimisation opportunities by collaborating with cross-functional teams including Product, Legal, Finance, and Treasury.
• Act as a liaison between internal and external stakeholders, clarifying complex topics and ensuring smooth communication and resolution pathways.

Key Requirements:

• 3+ years of experience, or equivalent, in a similar role (e.g., Key Account Management, Sales, Business Development), ideally within the fintech or payments industry.
• Prior experience working with or within banks, EMIs, PSPs, or fintech companies.
• Strong analytical, communication, and project management skills, with the ability to drive improvements and influence stakeholders at various levels.

About the role:

You’ll be part of a collaborative and diverse team working to advance innovative payment solutions in a global fintech environment. If you’re excited about making an impact in fintech and have a proven track record of managing key accounts and complex partnerships, we’d love to hear from you!